announces the general availability of Fonality Heads Up Display Mobile
. More than 6,000 users have already purchased Fonality services to access the application. Purpose-built for the unique needs of small- and mid-size businesses, Fonality HUD Mobile provides cloud-based VoIP, Unified Communications and contact center solutions via Apple or Android platforms with a single, secure, user-friendly interface.
Fonality HUD Mobile delivers UC and contact center features never before available to SMBs. For example, contact center managers working remotely can access a 360-degree view of all activities with color-coded agent status, call type details, as well as duration. Calls can be recorded on-the-fly or engaged through barge, monitor or whisper modes. In addition, staff can log in and out of queues, regardless of location. Other prominent features include Voice over Wi-Fi calling, saving an average 56 percent on monthly mobile costs, as well as user’s real-time presence, company directory access and collaboration capabilities.