ViaTalk resists the trends in the telephony industry when it comes to customer service. While many companies have opted for the convenience and lower costs of outsourcing their customer service departments to foreign countries, ViaTalk maintains its customer call center entirely in the United States.

The customer call center is located in ViaTalk’s headquarters in the upstate New York suburb of Clifton Park. Just about 15 miles north of Albany, ViaTalk is located in the heart of New York’s Tech Valley. CEO Brendan Brader has been recognized as one of the most influential business leaders in the region’s technological endeavors and he credits ViaTalk’s continued commitment to customer service as the foundation for his company’s success.

Keynote Systems and Pulvermedia invite you to join Rajeev Kutty, product manager for Voice Perspective on October 3rd at 11am PT for a practical and informative discussion on VoIP Measurements with Meaning: Quality Metrics from the End User Perspective

Voice calls are a mission critical component for Contact Centers and Businesses adopting VoIP. The quality of your voice service is the most important measurement of the success of the implementation. If your customers cannot hear you, no amount of flexibility or cost savings is worthwhile. With VoIP's addition to your technical infrastructure, you have added tools, measurements and reports to evaluate. What are the important metrics for your VoIP implementation and where do you get them?

Cybersurf announces their free Home Phone service promotion providing Canadian consumers the opportunity to experience the Company's state-of-the-art VoIP-based phone service for free.

Cybersurf has always endeavoured to offer Canadians with the best value and selection when it comes to telecommunications services providing Canadians with a true alternative to regional monopolies and telecommunications giants. "By offering CIA Home Phone Basic for free, we hope to encourage consumers to switch away from their incumbent service provider and realize that there are alternatives," said Paul Mercia, Cybersurf's President and CEO. "We also hope to educate consumers to the fact that new technologies have dramatically reduced the costs of providing home phone service and it's entirely unnecessary to be forced to pay traditionally high prices."

VocalTec announces its participation in Futurecom, Brazil, 2007. VocalTec will be presenting its suite of interoperable solutions at Futurecom Expo, Florianopolis, Brazil, October 1-4, booth #C22. Comprised of trunking, peering, service delivery and access gateway solutions, VocalTec’s suite of best-of-breed VoIP solutions enables the flexible deployment of next-generation networks.

“We view Latin America as a strategic market for us and are delighted to take part in the largest communications and information technology event in the region,” said Yair Golan, VP Marketing & Business Development at VocalTec. “Our solutions are specifically designed to meet the needs of emerging VoIP markets and enables service providers to quickly deploy VoIP services with low entry costs and fast return on investment. We look forward to presenting our solutions and meeting with prospective customers and channel partners.”

Jaxtr announces that its registered user base has reached 2,000,000 – up from 1,000,000 just 30 days ago. As a result, jaxtr has taken only a third of the time it took Skype in late 2003 to double its user base from one to two million. Unlike Skype, where phone calls are placed from a computer and require a download, jaxtr allows its users to enjoy the cost savings of VoIP from the convenience of any ordinary mobile or landline phone.

Digium announces it has acquired Switchvox. The acquisition bolsters Digium’s presence in the SMB market and provides a strong platform on which to advance its Asterisk-based unified communications solution.

Digium is the creator and driving force behind Asterisk, the world’s most popular and successful open source communications platform with an estimated 3.5 million servers worldwide providing VoIP calls for businesses and residential end users. More resellers, telecom professionals and software developers choose Digium’s products than those of any other open source telephony company because only Digium delivers the technical superiority, security and flexibility associated with genuine Asterisk.

NexTone announces that HIPCOM has deployed NexTone’s IntelliConnect System. HIPCOM is using NexTone’s Session Border Controller, Multi-protocol Session Exchange, and Real-time Session Manager platforms to interconnect with leading UK carrier networks such as BT Wholesale, Band-X, Gamma Telecom, and Primus Telecom. This interconnect capability provides HIPCOM customers with the most comprehensive and reliable service available in the UK.

Pulvermedia announces that it will host the eleventh annual Spring VON Europe event, 2-5 June 2008 in Amsterdam. The long-running pan-European conference and expo, which has enjoyed a successful ten-year run with several years in Stockholm, now moves on to the European continent by establishing a new home in Amsterdam's RAI Convention Center.

Spring VON Europe 2008 will feature three comprehensive tracks covering Wireless, IPTV and IP Voice technologies. It will showcase speakers from all over Europe, including leading telecom sector company executives as keynoters. Hundreds of additional speakers are participating, including European telecommunications providers, carriers, and cable providers -- who will educate the audience on the current and future state of IP communications in Europe, and around the globe.

AT&T announces that it has scored the highest percentage of responses for unaided brand awareness associated with global data Virtual Private Networks in Telemark's most recent Global Brand Appeal survey. A total of 660 data network managers located in 27 countries were asked the question: "When thinking about companies that provide international data VPN (such as IP VPN, VoIP, MPLS, Hosting, Frame Relay, ATM, etc.), which companies come to mind?" The highest percentage of respondents (25 percent) named AT&T in their answers.

The SIP Forum announces the introduction of the SIPconnect Compliant program, a unique certification mark created to ensure interoperability among equipment manufacturers, software providers and service providers, as well as to promote further adoption of Session Initiation Protocol as the standard for VoIP communications.

The SIPconnect Compliant logo serves as the "seal of compatibility" for companies that have agreed to abide by the terms of the licensing agreement, and is permitted only on compliant equipment that has been rigorously reviewed and tested. Purchasers relying on the certification mark will enjoy increased interoperability levels. Several industry leaders and SIP Forum members have recently been awarded the SIPconnect Compliant mark, including Acme Packet, BroadSoft, Cbeyond, Digium, Ingate Systems and McLeodUSA.