announces the general availability of Fonality Heads Up Display Mobile
. More than 6,000 users have already purchased Fonality services to access the application. Purpose-built for the unique needs of small- and mid-size businesses, Fonality HUD Mobile provides cloud-based VoIP, Unified Communications and contact center solutions via Apple or Android platforms with a single, secure, user-friendly interface.
Fonality HUD Mobile delivers UC and contact center features never before available to SMBs. For example, contact center managers working remotely can access a 360-degree view of all activities with color-coded agent status, call type details, as well as duration. Calls can be recorded on-the-fly or engaged through barge, monitor or whisper modes. In addition, staff can log in and out of queues, regardless of location. Other prominent features include Voice over Wi-Fi calling, saving an average 56 percent on monthly mobile costs, as well as user’s real-time presence, company directory access and collaboration capabilities.
One of the first customers to adopt Fonality HUD Mobile, Larson Financial & Insurance, an exclusive provider of a top-three national insurance company, has used the application to provide greater flexibility to its employees in the field, allowing their team to better communicate with support staff across the company’s five branches.
Designed for SMBs, Fonality offers VoIP, UC and contact center solutions that are simple to use, easy to manage and affordable to deploy. The company’s cloud-based model provides the same services of traditional IP systems without costly hardware, infrastructure or lengthy implementation cycles. Total cost of ownership is dramatically reduced by 50 percent, or more, while users enjoy access to powerful communications services usually reserved for the largest of companies.