Arcosoft Inc., announced the release of VONaLink ScreenPop 1.0. ScreenPop works with any VoIP phone system based on the open SIP standard, such as Vonage or Asterisk, to provide screen pops and reject calls.
With traditional phone systems, caller ID is read by a computer using an analog modem or a proprietary product from the phone company. With the latest VoIP systems built on open, standard protocols, caller ID can be extracted by monitoring network packets.
Using the caller ID of the incoming call, ScreenPop searches for the caller in Microsoft Outlook contacts, or launches custom applications to search the web or company database. If the caller is found, the information is popped on the screen, thereby increasing the productivity of the user.