VoIP Service to Provide Nomadic Support to Its E911 Offering

Intelliverse has added nomadic support to its standard E911 offering for all VoIP subscribers. Using Intelliverse, service providers can now offer customers an expanded geographical footprint when using the E911 service. Nomadic E911 will answer every 911 call and route it to the appropriate public safety answering point – regardless of the location they are calling from.

Intelliverse partnered with HBF Group to provide this service. Each address Intelliverse receives will be registered with the HBF Group. Using a real-time API integration, the solution determines where users are located by mapping the phone number to the emergency address on file while verifying and routing it to the appropriate emergency call center.

"Offering VoIP subscribers an effective and reliable E911 solution is a priority for Intelliverse," said Kevin M. Moran, president and CEO of Intelliverse. "And now with Nomadic E911, every 911 call will be answered and directed to the appropriate emergency call center regardless of physical location or phone number. This offering will allow all our subscribers to have improved service as well as a higher level of safety and security, regardless of geography.”

“Partnering with Intelliverse on this service was a natural fit for us,” said Jim Shepard, executive vice president for HBF. “Intelliverse had a solid E911 standard but with this new HBF E911 enhancement, subscribers can rest-assured that at any point they will be able to be located in an emergency.”

Posted on Jul 24, 2007  Reviews | Share |  Digg
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Frank E. Paterno
Friday, 27 July 2007 10:14
I am the VP of Marketing at Intelliverse and just wanted to add some further comments. The solution does still require the end user to tell our system what address at which they are located so that we can register the appropriate location with HBF. Until IP technology advances to be able to automatically indicate the exact location of a caller, we must rely on the diligence of the user. To compensate for this, Intelliverse makes it very obvious to the user what current address is registered. We also are trying to develop a way to trigger a pop up window when our system notices that an IP address on a user's device has changed. The pop up would require the user to reaffirm that they are at the same address or ask them to enter their new address.

Keep in mind that the nature of business customers is much more static and they often don't just move around unless they move their entire office. Therefore, the IP phones and gateways that we place in their office will usually stay at the same address- reducing the worry of a mobile end user.
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