announces the results of its Customer Satisfaction Survey. The survey was distributed to customers and focused on measuring why they chose 911 Enable, and their impressions of 911 Enable's customer service, staff and suite of solutions.
When asked about their motivation for selecting 911 Enable, the top three reasons indicated by respondents included:
- The robust product feature-sets;
- The competitive pricing structure;
- Certification with today's leading voice vendors, such as Cisco, Avaya, Microsoft, ShoreTel and others.
Additional reasons for selecting 911 Enable included recommendations from industry peers, the established track record of all the solutions, and ease of set up and use.
In regard to service and staff, a variety of overwhelmingly positive responses were recorded. As one customer noted, "The customer service we have received from 911 Enable has been and continues to be second to none of all our vendors. Their product knowledge and eagerness to assist with issues we experience continues to impress us."
97% of respondents indicated that their 911 Enable solution met or exceeded their expectations, and 90% would recommend 911 Enable to their colleagues. One respondent noted "911 Enable is the best vendor I've ever worked with from a technical integration, reliability and customer responsiveness perspective."
"Since the beginning, our goal has been to deliver the best E911 solutions on the market paired with outstanding service, from sales to implementation to ongoing support," said Lev Deich, director of 911 Enable. "The results of this survey confirm that we've been consistently reaching this goal, and provide us with additional motivation to continue improving our solutions and service offerings."