LiveVox announced the launch of its channel partner program. This program will enable telecom agents, network consultants and other referral partners to increase revenue and maximize their value to call center clients through their relationship with LiveVox.

LiveVox utilizes a fully burstable, multi-carrier IP/MPLS network to deliver multi-tenant cloud contact center applications such as ACD, dialer, IVR, recording and campaign management.

“Cloud deployment is a driving trend in technology, including within the contact center,” said Louis Summe, Chief Executive Officer, LiveVox. “When based on a secure, reliable foundation of MPLS and combined with a ground-up, multi-tenancy platform, the cloud has the ability to solve many historic constraints within the call center such as capacity provisioning and call routing.”

With cloud-based switching, the PCI-certified LiveVox solution simplifies network topology and delivers faster transfers to and between contact centers, reducing dropped calls and improving service levels. Cloud capacity provisioning enables contact centers to burst all layers of the technology stack simultaneously in real-time ensuring they can manage call volume fluctuations and capacity needs as they happen.

“The launch of the channel partner program is an exciting time for LiveVox as call centers continue to embrace our model of true cloud deployment,” said John McNamara, Chief Marketing Officer, LiveVox. “As contact centers increasingly adopt VoIP/MPLS and cloud technology, agents must continue to develop new revenue streams and add value to their customers. I think channel partners will be excited about our bundled and unbundled offerings. Because we interoperate with all major carriers, we provide a great new offering for the channel.”

Program participation will require a strong track record of telecom, network or applications success within the contact center space. LiveVox will provide support and training for its partners.