ManageEngine announces an update to its VoIP quality monitoring solution, VQManager, focused on meeting the management requirements of VoIP service providers. The latest release, VQManager 6.2, greatly improves on the application's existing VoIP packet processing capability, making it possible to support larger VoIP environments, monitoring up to 1000 simultaneous VoIP calls. And because larger environments are apt to have multiple operating systems, the new VQManager is designed to perform equally well on different versions and flavors of Windows and Linux operating systems.

To assist growing VoIP service providers, ManageEngine is now also making VQManager available in a licensing model where pricing is based upon the number of simultaneous calls to be monitored. Service providers leasing VoIP trunks on an 'x' dollar per month per trunk basis can now affordably purchase a VoIP monitoring solution to manage present traffic volumes instead of having to acquire expensive, huge-capacity software so early in the business' growth phase. As their VoIP network grows, service providers can upgrade VQManager to higher concurrent call licenses, paying only the difference between the existing and the new number of licenses.

VQManager is a VoIP quality monitoring software that detects and analyzes SIP, H.323 & Skinny protocols along with RTP and RTCP media. The solution monitors each and every call in real-time, throughout the day, to provide the VoIP engineer a sound troubleshooting platform to diagnose and analyze VoIP performance degradations. VQManager's deep, packet-level analysis of a VoIP call allows a wide range of critical information to be reported, including: Protocol type, codec used, octets transferred, call initiation time, call set-up time, call ringing time, duration of call, call participants' names, URL and IP address, and call participant-specific QoS values viz. MOS, delay, jitter, packet loss and R Factor. Over 30 built-in reports, including concurrent call reports, carrying months of call data, help service providers make better capacity planning decisions.

Key feature additions found in VQManager 6.2 include:

• Improved performance to support environments with up to 1000 simultaneous VoIP calls
• An exclusive licensing and pricing model for VoIP Service Providers based on concurrent calls
• Full support for Cisco CallManager 6.x and 7.1 environments
• Support for processing Avaya S8700 CDRs, Cisco Unified Communications Manager 6.1 and 7.0 CDRs
• Ability to create 'Schedulers' for predefined reports and e-mail them as PDF files.
• Enhanced multi-day reporting to provide day-specific averages on ASR, ACD, MOS etc.