Toshiba Telecommunication Systems Division announce the availability of its newly enhanced Net Phone 6.0, delivering powerful new presence capabilities for call center and general office use. Now available, Net Phone 6.0 has been designed for use with the Toshiba Strata CIX family of IP business communication systems as well as all Toshiba IP, digital and soft phone telephones.

Among the powerful features of Net Phone 6.0 are:

Presence Viewer

• Integrated window shows real-time status of the users including phone status (idle, busy, or do not disturb), user status (such as "in meeting"), and chat availability status.
• Click to initiate call or request chat with agents
• Collaboration tools including Chat and/or Whiteboard, easily implemented from the Presence window
• Auto dial capabilities from the Presence window

VoIP Benefits

• Supports optional built-in VoIP soft phone to complete the all-in-one phone operation
• Strata CIX IP Mobility compatibility allows users to switch from the Net Phone VoIP to the IP telephone or the SoftIPT® soft phone on a laptop computer. The voice connection is changed to the selected telephone, while the Net Phone can still provide the screen pop and control the telephone.

Ease-of-Use Features

• Screen pop and easy-to-use, screen-based features improve call center agent productivity and enhance customer experience.
• Screen-based telephony features include drag and drop transfer and conference capabilities
• Personal call-handling rules and new communication tools help increase the productivity of office workers

Integration Capabilities

• Built-in integration with Toshiba applications, including Strata ACD
• Built-in integration with Toshiba-certified third-party applications, including OAISYS Tracer
• Custom application integration via Net Phone API and DDE
• TAPI TSP provides external applications with TAPI interface

Compatibility

Toshiba’s Net Phone 6.0 is designed for the Toshiba Strata CIX family of IP business communication systems. It is also compatible with all Toshiba Strata CIX telephones, including its new IP5000 IP telephones, DP 5000 digital telephones, SoftIPT soft phone, and its older IPT IP telephones and DKT digital telephones. It is also compatible with Toshiba’s Strata Media Application Server (Strata MAS) or can run on the user’s own server.

Pricing & Availability

Priced from $140 for a single user license, Toshiba’s new Net Phone 6.0 is available through Authorized Toshiba Dealers. Licenses are available individually for general use or as part of Toshiba’s Call Center Solution packages.