announces an agreement with Suddenlink Communications to provide third party verification and E911 notification services. Because of the partnership, Suddenlink will be able to ensure its broadband phone subscribers understand their E911 service and the safety rules that accompany all VoIP phones.
Under the agreement, VoiceLog will begin immediately supplying third party verification and E911 notification services for Suddenlink’s new broadband phone subscribers in several West Texas and Missouri communities. VoiceLog will continue to support the company as it expands its voice service in West Virginia, Arkansas, Louisiana, North Carolina, Missouri and California.
“VoiceLog has a great track record and will be a critical part of our efforts in 2007 as Suddenlink begins rolling out its new voice services for residence and business customers across Suddenlink’s entire footprint,” said Suddenlink Senior Vice President of Telephony Operations Tim Thompson. “That means VoiceLog will help us let customers know our service is E911 compatible as we market phone service to more than 2 million households, including 1.4 million current video and broadband customers.”
Under guidelines that went into effect in 2006, the FCC requires all VoIP carriers who connect with the public telephone network to notify their customers of any limitations to their E911 service, including where and under what conditions it may not be available. VoIP carriers must also obtain "affirmative acknowledgement" from every customer that they have received and understood that information.
VoiceLog's E911Alert notifies VoIP customers of their E911 service, while gaining their affirmative acknowledgement of the notice. VoiceLog E911Alert features include secure audio records of documented compliance, storage of the acknowledgement for three years and daily reports showing client acknowledgement.
”As a triple-play provider, Suddenlink is the type of company that will dominate the telecom industry in the future and we are proud that they selected VoiceLog for their third party verification services,” commented Larry Leikin, General Manager of VoiceLog, a division of BSG Clearing Solutions.