forecasts growth in the VoIP market among small and medium businesses. Over 30% of small businesses (SBs, 1 – 99 employees) and 50% of medium businesses (MBs, 100-999 employees) say that VoIP will become critical to their business operations.
SMB decision-makers see benefit from VoIP in improved staff productivity, streamlined dispersed communications, and lower costs. “The last several years of recession caused many SMBs to put new technology purchases on hold,” according to Karen Nielsen, Senior Consultant with AMI. “Moving into 2011, cost savings, as well as the advanced features available with IP, will impel more and more SMBs to IP architecture implementation.”