Edgewater Networks announces that Panasonic’s SIP communications-based phones have been certified as interoperable with Edgewater’s Plug & Dial solution. The Plug & Dial solution uses the EdgeMarc ESBC and the EdgeView VoIP Support System to automate the provisioning of a wide variety of IP phones. This automation reduces operating expenses and improves the end-user experience for service providers delivering cloud communications services.

Panasonic phones that have been Plug & Dial certified on EdgeView version 11.7.2 include KX-UT113B, KX-UT123B, KX-UT133B, and KX-UT136B.

The Plug & Dial Alliance program provides interoperability testing for multi-vendor VoIP networking environments and automated setup of many leading brands of SIP-based IP phones. Service providers use Edgewater Networks’ Plug & Dial solution to significantly shorten hosted PBX installation times and simplify ongoing moves, adds and changes. The solution uses intuitive voice prompts provided to the end-user so they can “self provision,” completely eliminating pre-staging or manual configuration of IP phones. The solution also provides notification to existing OSS or billing systems at the completion of the automated IP phone configuration. The level of automation provided by the Plug & Dial solution reduces installation times from hours to minutes.

The EdgeView VoIP Support System is used for the ongoing maintenance and management of IP phones. Qualifying phones report call quality scores to EdgeView where they are combined with results from other EdgeMarc monitoring points in a VoIP network. This greatly reduces problem-resolution times and enables service providers to deliver an improved customer experience. EdgeView is also used to remotely administer IP Phones and includes features such as the modification and backup of IP phone configuration files.

The EdgeMarc ESBC and EdgeView VoIP Support System are a part of a comprehensive solution from Edgewater Networks that connect, protect, optimize and manage IP-based communications.

Edgewater Networks and Panasonic will be exhibiting at BroadSoft Connections October 21 – 24, 2012, at the Westin Kierland Resort and Spa in Scottsdale, Ariz. Visit Edgewater Networks at booth #16 and Panasonic at booth #13 and 17.