The IP5280 Communications SIP5280 service portfolio has been certified by Interactive Intelligence for installation and configuration with its contact center automation and enterprise IP telephony software. The SIP5280 service portfolio is a SIP trunking solution for enterprises that connects legacy phone systems to a broadband connection through standard integrated access devices or gateway routers. Benefits include reduced local, long distance and international call charges, and increased operational efficiencies through simplified network management.

Interactive Intelligence first released its all-in-one IP communications software suite in 1997. The standards-based, single-platform architecture with built-in multi-channel processing was designed to eliminate the cost and complexity introduced by multi-point products.

The Interactive Intelligence software includes multi-channel routing, interactive voice response, multi-channel recording, blended dialing, Web self-service, knowledge management, unified messaging, presence management, conferencing, fax services, speech-enabled unified communications for mobile workers, and more.

The SIP5280 service portfolio delivers innovative SIP trunking solutions for the elimination of local PSTN gateways and PRI lines, along with call features to support business workflows, call distribution, and user management.

The combined SIP5280 and Interactive Intelligence software solution is available immediately nationwide through IP5280 Communications direct, and through the Interactive Intelligence reseller channel