was awarded the Technovation Award from the American Teleservices Association
for its Secure VoIP Predictive Dialer. The ATA is a non-profit trade organization serving companies that use contact centers as an integral channel of their operations.
Recipients of the Technovation award must demonstrate significant innovation and cultivate a focus on new product development for the contact center industry. LiveVox delivers integrated predictive dialer, ACD, IVR and call recording applications solely from the cloud.
LiveVox was the only cloud contact center communications platform to win the award, which was presented at the annual ATA Convention and Expo last month. LiveVox is a fully burstable, PCI-compliant platform differentiated by its ability to deliver ongoing cost efficiency and reliability through the use of redundant Secure VoIP/MPLS networks for voice and data transport.
LiveVox provides on demand Wide Area Networks delivering such benefits as global load balancing and PCI-compliant processes and infrastructures across multi-site organizations.