Seven leading providers of VOIP services received 2008 PilotHouse Awards from
Nemertes Research, based entirely on ratings from hundreds of IT executives.
"This research is a must-have for companies evaluating a new VOIP strategy, or reassessing an existing one because it relies on real experiences from real customers," says Robin Gareiss, executive vice president and senior founding partner, Nemertes Research.
As part of the Unified Communications and Collaboration research project, Nemertes received 555 ratings of VOIP providers and conducted analysis on VOIP best practices. Providers with the highest average scores in each award category won PilotHouse Awards.
IT executives rated their providers on technology, product features, unified communications vision, customer service, value, VAR experience, solution experience, ease of implementation, and management tools. Nemertes issued awards for top providers overall, which includes all scores from all rollout sizes. Additionally, because companies evaluate an average of three vendors, Nemertes segmented the ratings to include the "top tier," or a short list, for three rollout sizes.
Nemertes Research 2008 PilotHouse Awards: VOIP Providers
Best Overall VOIP Providers (all rollout sizes combined)
- ShoreTel, Inc. - Winner
- Siemens Enterprise Communications - Finalist
- 3Com Corporation - Finalist
Top-Tier VOIP Providers - Small Rollouts (<500 Endpoints)
- ShoreTel, Inc.
- Siemens Enterprise Communications
- Cisco Systems, Inc.
Top-Tier VOIP Providers - Midsize Rollouts (500-2,000 Endpoints)
- Cisco Systems, Inc
- Avaya Inc.
- Nortel
Top-Tier VOIP Providers - Large Rollouts (>2,000 Endpoints)
- Nortel
- Alcatel-Lucent
- Cisco Systems, Inc.
Best Overall: VOIP Vertical Solutions
Best VOIP: Industry-Specific
- Education - Avaya Inc.
- Financial Services - Cisco Systems, Inc.
- Healthcare - Cisco Systems, Inc.
- Manufacturing - Avaya Inc.
- Professional Services - Avaya Inc.
- Retail - Cisco Systems, Inc.
- State/Local Government - Nortel
- Transportation - Siemens Enterprise Communications