New Global Telecom, the leading provider of wholesale hosted VoIP solutions, announced the release of its third volume in the S.M.A.R.T. VoIP informational series. S.M.A.R.T. VoIP, which stands for Strategic Market, Acquisition & Retention Techniques, is focused on helping Service Providers gain Small- and Mid-Size Business (SMB) market share with VoIP services.

"The release of Volume 3 marks the completion of a major objective for our organization," said Rich Grange, NGT's President and CEO. "We are providing the market with practical, objective, actionable information to help the increasing numbers of Service Providers succeed in the growing VoIP marketplace."

The S.M.A.R.T. VoIP series is organized around three specific topic areas -- market assessment, acquisition of SMB end-users and customer retention. Grange said the series is about identifying important business considerations, applying market intelligence and insights and then providing meaningful recommendations. "Judging by the strong, positive reaction to our series from Service Providers, analysts, and the media, this information is vitally important to Service Provider organizations working the middle ground between early adoption of VoIP and mass market acceptance."

S.M.A.R.T. VoIP is an extension of NGT's previous Planning Guide, entitled 10 Critical Questions to Ask before Launching into VoIP. Grange said the benefits of the S.M.A.R.T. VoIP informational series can be realized by any VoIP Service Provider focused on the SMB marketplace.

For more information about NGT's S.M.A.R.T. VoIP series, or to download any volume, please visit http://www.ngt.com/SMART or contact solutions@ngt.com.