VoIP Performance Reporting Tool for Managed Service Providers

Edgewater announces the availability of EdgeView Reports, an advanced yet easy-to-use reporting tool that provides valuable VoIP performance information to network planners, operators, product managers, executive management teams and end-users. The EdgeView Reports server works in conjunction with the EdgeView VoIP support System and EdgeMarc Converged Networking Routers to provide unprecedented visibility into the performance of today’s converged networks.

EdgeView Reports - Providing Answers

One of the most significant challenges facing today’s managed service providers is delivering information on the performance of the service offering that enables the organization to continually improve VoIP services and grow the business. Executive management teams need to understand the quality level of the VoIP service offering overall, by region, by site and even by individual customer. Product managers are looking for audio quality performance statistics that can prove the value of the VoIP service to end-users and network operators require trending information that can pro-actively detect problems that negatively impact service quality.

EdgeView Reports is a tool that provides the information needed for continual improvement and management of VoIP services.

EdgeView Reports - Comprehensive Reporting Library

EdgeView Reports provides summary and detailed call quality performance metrics including total number of VoIP minutes, total number of calls, average Mean Opinion Scores, peak call utilization, below threshold crossing alerts and much more. Reports can be run for the entire network, regions, groups or customers and individual nodes with yearly, monthly and daily ranges. Report outputs include HTML formatted graphs and tables as well as .csv, .pdf or XML formats. Finally, EdgeView Reports can be configured to run reports at regularly scheduled intervals for trend analysis.

EdgeView Reports - Performance Dashboard

EdgeView Reports also provides real-time network performance statistics with a convenient dashboard view. Dashboard items include number of active calls, average MOS meter, top 5 sites with the highest number of below threshold quality alerts, top 5 worst MOS scores over the last 24 hours, top 5 calls with the worst MOS scores and much more.

“EdgeView Reports is a great addition to the Edgewater Networks product family. EdgeView Reports adds a system-wide view of the quality of application delivery. This information allows service providers to continuously improve their VoIP services, resulting in increased customer satisfaction, reduced support costs and higher service renewal rates,” said David G. Norman, CEO of Edgewater Networks, Inc.

EdgeView Reports is available immediately. To learn more about EdgeView Reports go to http://www.edgewaternetworks.com.

Posted on Jul 31, 2007  Reviews | Share |  Digg
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