Using the EdgeView VoIP Support System and EdgeMarc router, Edgewater Networks' Plug & Dial solution has removed a significant pain point in the setup and support of hosted VoIP installations.

Eliminating the Complexity of VoIP Installations

Using the EdgeView VoIP Support System and EdgeMarc routers, Edgewater Networks' Plug & Dial solution reduces the complex, multi-step and error-prone process of router and IP phone setup to a virtually hands-free installation experience. In a hosted PBX or IP Centrex environment users simply plug their IP phone into the LAN, enter their phone number and password guided by voice prompts from the EdgeView system. This information is used by EdgeView to seamlessly authenticate the user with the feature server. Upon successful authentication, the EdgeView system will generate the appropriate configuration files, install them on the router and IP phones, reboot the phones and then send notifications to upstream OSS systems. This level of automation dramatically reduces installation times from hours with the manual method to minutes using Plug & Dial.

"EdgeView offers us a way to significantly shorten installation time with Plug & Dial. This feature enables the user to self-install, eliminating the need to pre-stage and configure IP phones. At the same time, the intuitive voice prompts have improved the out-of-box experience for customers," said Robert Baker, product manager, Lucent Technologies Converged Core Solutions.

First to Market

With Plug & Dial, Edgewater Networks continues to develop products that are first to market. Edgewater Networks' in-house development, extensive technology partnerships and customer base allow it to develop voice and video over IP solutions that solve real-world problems.

"Edgewater Networks will continue to advance the VoIP market by developing customer-driven solutions. We believe that Plug & Dial is one of these solutions and is fundamental to driving market growth. Plug & Dial was developed with a few things in mind: reduce operating costs, improve customer service and drive sales for our service provider customers," said Dave Norman, Chief Executive Officer of Edgewater Networks, Inc.

To learn more about how Plug & Dial can reduce operating costs and simplify the setup of VoIP, contact sales@edgewaternetworks.com or 408.351.7200.