LiveVox announces the U.S. Patent and Trademark Office has awarded a patent for the company’s carrier-grade, hosted-VoIP-dialer solution. The patent solidifies the company’s position as the first to deliver a VoIP dialer without using the public Internet and validates the technological advancement of the LiveVox solution. Because the solution directly accesses the carrier backbone using a SIP interface, LiveVox can offer hosted dialing services with unlimited capacity, higher quality and lower cost than premised-based or other hosted-dialing solutions. Other hosted solutions use either the public Internet or a hybrid of VoIP and analog protocols.

With LiveVox, call centers with heavy outbound requirements, such as credit and collection organizations, can meet growing volume needs without incurring costly per-line fees. LiveVox has replicated the key features of the traditional dialer and delivered them in a hosted solution, allowing call center and collection organizations to consider new strategies, such as replacing hardware-based dialers, to boost productivity without purchasing additional infrastructure or software licenses.