IS Support announced that it will begin selling and delivering ShoreTel Unified Communication solutions as a new Certified Partner. ShoreTel has designed the Partner Program to strengthen the relationship between ShoreTel and its partners, advancing and growing both companies’ market share in the unified communications industry, while ensuring every customer continues to be delighted with their ShoreTel experience.

IS Support has been implementing unified communications (VoIP) systems since early 2004, demonstrating that they are no newcomer to the VoIP platform. This new partnership will allow for IS Support to continue to provide full-featured phone systems diversifying with ShoreTel into organizations that require cost effective call centers solutions. ShoreTel’s call center is powerful in its basic form, but with upgrades, the solution can handle up to 1000 or more users in a call center with very powerful reporting, Wallboards and skill based routing.

The ShoreTel system can scale from 10 users up to 10,000 users, and everything in between. It is priced well and includes many advanced features at the entry level offering. Overall, the ShoreTel hardware and software combined with IS Support’s support methodology and project management capabilities is a powerful offering to help any business with their telecommunications needs.