RADCOM announces a major VoIP operator in North America has purchased RADCOM's NGN Service Assurance solution. This VoIP operator supplies high-quality voice and messaging services over broadband networks. With a few million subscribers, providing Quality of Service, real time customer experience and troubleshooting subscriber experience are of essential importance to such an operator, in order to satisfy and retain its customers.

In order to monitor customer experience on its network, the VoIP operator purchased RADCOM's Service Assurance System with VoIP probes as well as the QTrace online call trace tool. The QTrace online call trace tool will enable the VoIP operator to see the total correlated call, end-to-end over multiple sites, multiple protocols and multi-legs. RADCOM was the only company who could supply the VoIP operator with a solution that would enable it to assure Quality of Service for NGN networks on all legs of the call and for all protocols on all networks. RADCOM's solutions will enable the VoIP operator to monitor and improve the voice quality of millions of minutes of VoIP calls.