has been invited to speak at Internet Telephony Conference & Expo West 2008
in Los Angeles on Tuesday, September 16, 2008.
Shaun Clark, VoiceCurve’s Director of Strategic Planning, will be co-presenting “Trends in IP Contact Center Deployment” with Robert Smithers, CEO of Miercom.
The presentation will focus on current and future trends in the VOIP call center industry, specifically:
- VOIP is driving huge gains in customer engagement.
- Multi-channel options are critical to increasing both sales and customer service. Learn how to turn each channel, including email, from a cost center into a revenue-generating department.
- Live Web Chat is rapidly becoming a “must have” feature for e-commerce websites. Increased sales figures and customer loyalty rates demonstrate the power of proactively engaging web visitors and converting them to loyal customers.
“VoiceCurve is excited to speak with and engage attendees at IT Expo West,” said Shaun Clark. “This is a great time for enterprises of every size to learn how IP telephony is changing the modern contact center. Scalable, multi-channel and green options have never been more accessible.”