announces that they are successfully porting thousands of former SunRocket subscribers in the wake of that company's abrupt decision to close its doors.
"In the past 48 hours our U.S.-based customer service team has signed up thousands of SunRocket subscribers and has answered thousands of inquiries on the phone and via our online Live Sales Chat," said Brendan Brader, ViaTalk CEO. "In order to meet the needs of these stranded customers, we have substantially increased our network capacity and have increased our call center staffing. Also, to assist former SunRocket customers, we are currently offering a contract buyout in the form of six months of service credit as well as free ground shipping of equipment."
In order to handle the flood of calls that have come into ViaTalk's call center, Brader said he immediately shifted employees from ViaTalk's sister company, HostRocket.com, which has offices in the same corporate park. ViaTalk has plans to add more staff to meet the increased demand and their goals to continue to shorten customer service wait times.
Brader said that he has been in regular contact with executives throughout the VoIP industry to ensure that these customers are treated fairly and that as much is done to smooth the transition to new providers. He said that he has also been in touch with representatives of SunRocket's service providers to urge the expedition of porting of customer phone numbers.
Brader said that he has also spent a significant amount of time in VoIP forums over the past 2 days discussing the issues of affected customers and answering questions. "We have talked to thousands of confused customers from around the United States and we want to ensure that they understand that options exist with companies with staying power."
ViaTalk has customers in 2,200 markets in all 50 states. ViaTalk service includes many features that consumers would expect to pay hundreds of dollars a year for, like Caller ID, 411 Service, Call Waiting, Call Forwarding, Enhanced Voicemail. In addition, ViaTalk is committed to offering a product that is enhanced by additional safety features, thereby exceeding all statutory requirements for e-911 service.
"Our commitment to our customers sets us apart from other internet phone service providers," said Brader. "Our goal is to provide the most reliable and affordable product, while making all the latest safety and convenience features available to our customers." ViaTalk
has a variety of offers, including 1 year of service for $199, and 3 months of free service for new subscribers.