, which helps organizations adopt complex communications solutions with confidence, announced that IDACOMM has begun monitoring its VoIP network with Empirix's Hammer XMS, a carrier-class monitoring and analysis solution that VoIP service providers use to ensure that service quality meets the high standards their customers demand.
, the communications subsidiary of Idacorp Inc., offers telecommunication services and commercial and business Internet services in the Boise, Las Vegas and Reno markets. According to Jeff Schumacher, Vice President of Engineering and Operations at IDACOMM, the company selected Empirix based on its outstanding track record of helping service providers ensure high Quality of Service for VoIP offerings.
"We are a competitive local exchange business focused on providing innovative solutions from fiber to hosted PBX systems," said Schumacher. "Voice over IP is one of our core products and we recognized early in our deployment cycle that we were going to need a monitoring solution with extensive call correlation and diagnostic capabilities to meet our growth targets without incurring high operational costs. Hammer XMS met all of these requirements, and came highly recommended from peers. Ensuring our customers' Quality of Service is paramount to our continued success."
Empirix Hammer XMS incorporates the strongest signaling and media analysis and call correlation capabilities on the market, evaluating live network traffic to provide real-time assessment of network performance. Its patent-pending signaling analysis, high-performance probes and highly scalable architecture enable VoIP service providers to quickly identify and troubleshoot problems and efficiently monitor VoIP service quality. Hammer XMS gives service providers the confidence to deploy new services faster, with higher quality, at a lower cost. It also helps reduce customer churn by detecting and resolving problems faster, often before customers are affected.
"We are very pleased that Hammer XMS has been selected as the standard VoIP monitoring solution for IDACOMM," said Phil Odence, Vice President of Empirix. "Due to Hammer XMS' flexibility, we have received tremendous interest from CLECs to Tier 1 carriers. We are excited to be adding a leading integrated communications provider to our customer base."
See Hammer XMS at GLOBALCOMM 2006
Empirix will demonstrate Hammer XMS at GLOBALCOMM 2006, June 5-7 at Booth #38018. For more information, stop by the booth, call 1-866-EMPIRIX or visit www.empirix.com
. Download the results of Empirix's recent survey on service provider VoIP monitoring practices at www.empirix.com/spvoipsurvey