, the leading provider of standards-based Interactive Voice Response (IVR) and Voice-over-IP (VoIP) platforms, and MAP Telecom
, a leading IVR hosting provider in Europe and the Middle East, announced a multi-year strategic partnership whereby Voxeo will provide the IVR infrastructure for MAP Telecom's current facilities in Europe and four planned facilities in the Middle East.
The partnership twins the award-winning Voxeo Prophecy platform, the world's only 100% VoiceXML-compliant platform, with MAP Telecom's expertise in serving enterprise customers with multiple language needs across Europe, the Middle East and Africa. As well as giving customers the choice to move from MAP Telecom's legacy platform, the partnership provides for MAP Telecom's 2,500 developers' migration to a new and expanded multi-language developer community portal based on the Voxeo Evolution site. MAP Telecom will also continue to promote access to its platform using Skype.
"This deal cements MAP Telecom's position in the forefront of VoiceXML hosting in Europe," said Jon Alcantara, COO of MAP Telecom. "Our enterprise customers demand best-of-breed technology and require features such as CCXML and call center support. We have evaluated all of the leading VoiceXML providers, and Voxeo is clearly our first choice. We are delighted to offer customers a more fully-featured platform, greater scalability and second-to-none reliability."
"We are flattered that such a respected name in the industry has chosen to move its customers to the Voxeo platform," said Jonathan Taylor, Voxeo's CEO. "This partnership is a key part of Voxeo's efforts in Europe and the Middle East, and MAP Telecom is better placed than any to capitalize on the wave of new opportunities in these markets."
The Voxeo platform will be operational in MAP Telecom's facilities in the South of France starting this month and will be rolled out across facilities in Lebanon, Saudi Arabia, Jordan and Egypt, among others, over the next 24 months.