, a global provider of integrated data and telecommunications solutions and a leader in VoIP 9-1-1 services, announced that it will expand Intrado V9-1-1 Services to include offerings for the enterprise market. Intrado V9-1-1 for Enterprise addresses the challenges faced by enterprise telecommunications managers in supporting applicable regulatory and employee safety requirements.
Intrado pioneered the delivery of VoIP 9-1-1 services with the deployment of the first VoIP 9-1-1 solution in April 2003. In 2005 Intrado began the rollout of its nationwide V9-1-1 network, providing a comprehensive VoIP E9-1-1 solution as recently mandated by the FCC. Today Intrado supports more than 30 VoIP service providers and delivers VoIP E9-1-1 service to public safety answering points (PSAPs) that serve approximately 180 million people. V9-1-1 for Enterprise builds on Intrado's extensive experience in emergency communications for VoIP users with this new, single-source solution for enterprises that use multi-line telephone systems (MLTS) with an Internet Protocol Private Branch Exchange (IP-PBX).
The introduction of IP technology in the PBX environment enables enterprises to support a host of new applications and capabilities, including providing employees with the flexibility to work in remote locations as well as in a nomadic environment. For example, an employee can use a soft phone away from the office, use company-assigned IP equipment as a telecommuter, or work in a remote branch location. These circumstances pose challenges when deploying an enhanced 9-1-1 (E9-1-1) solution, making it more difficult to update the caller's number and location information and subjecting enterprises to undue financial and legal risk.
Intrado V9-1-1 for Enterprise provides the highest level of quality and reliability for local routing and emergency service response for its customers. This helps ensure the accuracy of caller and location information, regardless of the complexities found in the enterprise environments, and simplifies 9-1-1 deployment with a sophisticated, end-to-end solution.
"Enterprises understand the importance of being able to locate and assist their employees during an emergency and are embracing technology that allows them to do so," said Stephen Meer, Intrado chief technology officer and co-founder. "Intrado offers enterprise customers a proven 9-1-1 solution that can fit within the parameters of their complex networks."
Intrado V9-1-1 Services are integral components of the Intrado Intelligent Emergency Network, Intrado's next-generation, IP-based emergency communications services architecture. Intrado developed the Intelligent Emergency Network in response to the nation's growing demands for enhanced emergency communications for public safety. The current 9-1-1 infrastructure is challenged not only with its ability to quickly exploit technological advances but also with the complications and complexities that the rapid proliferation of new technologies like VoIP present to the existing system. With over two decades of experience as the steward of the nation's 9-1-1 network, Intrado has a unique perspective on the design and requirements for the next generation emergency communications network. The Intrado Intelligent Emergency Network is a robust and secure technology framework that bridges the gap between the limitations of the legacy 9-1-1 system and the expanded capabilities required. The design incorporates new technology that leverages the improved efficiencies of an Internet Protocol system, uses open, ATIS-approved standards, and provides an evolutionary, non-disruptive deployment model.