SBC Communications Inc.
today announced a new contract to deliver a hosted Voice over IP (VoIP) network to San Diego, Calif.-based NCE Computer Group
, a data-storage service and provider of integrated storage solutions.
Under the terms of the five-year contract, SBC companies will provide NCE with SBC PremierSERV(SM) Hosted IP (Internet Protocol) Communication Service (HIPCS), a Voice over IP (VoIP) service that combines voice and data communications on a single network and allows personalized control to support and manage the company's business communications.
SBC PremierSERV HIPCS will provide additional flexibility to the company's call- management system and will enable increased productivity among its call staff by allowing NCE employees to use the hosted-VoIP service from any Internet connection, either on location or remotely.
"Our need for an improved call-management system was growing every day, and we needed a provider who could help us meet these increased demands," said John Cappello, customer service manager, NCE Computer Group. "We're confident that this SBC company hosted-VoIP solution will provide us with the tools we need to build upon our integrated solution and to improve our overall business efficiencies."
"NCE shares our commitment to provide customers with secure, reliable best-of-breed solutions," said Robin MacGillivray, president, Business Communications Services- SBC West. "That's why our PremierSERV HIPCS service is an ideal choice for their growing business. It will enable NCE to uphold their service quality standards as their business expands, without the expense and inconvenience of replacing outgrown or outdated hardware."