VoIP Monitor - General

3CX and snom Team Up to Deliver Advanced Unified Communications Solution

VoIP Monitor — Wed, 28 Nov 2012 21:08:01 GMT

3CX announces a strategic partnership to provide increased flexibility for organizations using snom phones with 3CX Phone System.

This partnership between two prominent European technology companies merges the best of breed PBX and IP phone technologies to provide diverse businesses and institutions with a complete phone system solution. snom phones are easy to deploy, as they are fully supported for plug and play provisioning, and all snom phone features, such as direct dial and call recording, are available with 3CX Phone System.

"We are extremely pleased to announce this strategic new partnership, which allows us to offer our joint customers a more advanced unified communications solution that combines best of breed IP Phone and PBX technology," said Nick Galea, 3CX CEO. "Both snom and 3CX can now innovate faster, and offer a more advanced and better integrated telephony platform. This will benefit our customers and partners, and allow 3CX to accelerate its growth."

3CX will continue to focus on developing software aspects in tandem with snom, which will focus on hardware, to provide a superior Unified Communications solution with innovative new features in the near future. International sales and partner training will also be made available.

"Our snom desktop IP phone portfolio's tight integration with the 3CX IP PBX platform delivers advanced, feature-rich VoIP solutions and offers tremendous value to businesses," said Dr. Michael Knieling, snom technology AG Chief Operating Officer. "This partnership highlights snom's commitment to SIP interoperability by blending snom's 'best-of-breed' SIP endpoints - the snom 3xx, snom 7xx and snom 8xx series IP phones - with 3CX's award-winning Windows-based IP PBX software."

VoIP Innovations Launches Private Label Service for VoIP Resellers

VoIP Monitor — Tue, 27 Nov 2012 21:28:44 GMT

The VoIP industry has become very popular over the past few years. However the opportunity to sell VoIP services has been limited to those who can run a switch and have the technical knowledge to do so. VoIP Innovations is hoping to change that by providing an entry-level platform designed for entrepreneurs with limited technical knowledge.

VoIP Innovations is announcing the official launch of Titanium III Private Label service for VoIP resellers. This solution enables resellers to quickly and inexpensively capitalize on the booming VoIP business. Titanium Private Label allows resellers to brand, market, and sell residential and business VoIP services as their own. Resellers can choose to sell VoIP Lines, Sip Trunks, or Hosted PBX service through a web-based platform. This service permits resellers to fully manage their business through the cloud and avoid the need to run their own switch.

“We looked at several platforms out in the market and found that they were too expensive and cumbersome.” said Jason Tapolci, President of VoIP Innovations.

The company’s proprietary and innovative software solution was built from the ground up and is fully hosted in the cloud. This means no large capital expenditures or overhead expenses are required to own, operate, maintain, and troubleshoot a switch. Resellers can now have a fully-enabled VoIP switch with all the functionality and features that residential and business customers demand.

Titanium III Private Label was designed to make running your VoIP business as painless as possible. For this reason, we have built unprecedented automation into every business function. Daily tasks such as account sign-ups, support, number porting, account notifications, and more have been 100% automated.

“A reseller can quickly provision their first device within 15 minutes of getting their log-in information” explained Corey Potts, VP of Sales for VoIP Innovations.

Additionally, VoIP Innovations bundles all services like e911, CNAM, and Caller ID into one price point that’s easy to understand. All services are flat rate which makes billing customers extremely easy. Best of all, resellers can use any IP Phone, ATA or softphone of their choice.

PCN Introduces UltraEdge VoIP System for Any Grade Legacy Copper

VoIP Monitor — Mon, 26 Nov 2012 19:02:41 GMT

PCN announces the introduction and availability of its UltraEdge system for rapid cost effective deployment of VoIP and Unified Communication data networks.

With a single Ethernet connection to access the Internet or outside data networks, the UltraEdge system requires limited IT knowledge for installation and enables access and transport for IP device connectivity at every edge. Using any grade copper the UltraEdge VoIP system easily interfaces to existing junction boxes, legacy PBX consoles, or other wiring infrastructure already in place.

Providing maximum capabilities and feature rich applications, the system is a true IP networked solution leveraging PCN's high-performance 19" Rack Mount Multi-Channel Server (PCN3485-MCS4) for 10/100 IP transport to every UltraEdge module (PCN3485-SCC1) which enables access for VoIP enabled phones or other devices. Unlike media converters, each UltraEdge module is a true Ethernet switch where each end point has access for up to three Ethernet RJ45 ports.

Unlike DSL extenders and converter technologies, the PCN UltraEdge solution is built on PCN's patented "Dynamic Adaptive Channeling" data prioritization algorithms which run over 500 times per second in real time scanning, monitoring and managing the physical layer of legacy copper looking for anomalies and moving IP data to its most optimum spot on the wire. This not only provides 3X the noise immunity of DSL, but enables distance stretching. When combined together this not only allows more reliability and robustness of your VoIP system, but provides access to IP at distances up to 1500 feet and far greater than other solutions.

Across the world there is an abundance of legacy copper that is unusable for IP enabled Ethernet systems and where running new structured cabling is either too expensive, or requires significant shut down and disruption to business operations. This is true for government buildings, hospitals, historic buildings, factories, college campuses and office buildings that have Cat-3 or older wiring.

Without having to run any new structured cabling, the UltraEdge system allows owners and integrators to instantly leverage and take advantage of legacy wiring as if their facility was just wired with new Cat 5/6 cabling.

The UltraEdge VoIP system supports high-speed 10/100Base-T Ethernet-on-Demand across any grade copper wiring topology. This includes multi-drop, daisy chain, point to point and others allowing access in the far reaches of a building or installation.

Davis also commented, "Customers love the fact that they can easily install the multi-channel router at their old PBX locations or at other junction wiring; and then simply drop a plug-and-play UltraEdge module anywhere to have immediate access to high-bandwidth VoIP networks."

The UltraEdge VoIP system supports third party standard Layer 2 and Layer 3 Ethernet switching, QoS and a variety of network security features including port security, multi-level passwords, DoD protections, SSH and SSL for encryption. When combined with PCN's physical layer technologies the result is a comprehensive VoIP and Unified Communications system that is more reliable, more robust and one that goes further.

Inflow Communications Expands VoIP Business Phone System and HD Video Conferencing Coverage in San Francisco

VoIP Monitor — Mon, 26 Nov 2012 18:58:35 GMT

Inflow Communications has expanded its consultation, installation and follow-up support services with the acquisition of San Francisco VoIP phone system provider, Ketchum Integration.

Inflow’s expanded service offering builds on the core competencies of both companies. Ketchum Integration provides single and multi-site VoIP installation. Inflow Communications has been a provider of strategic consultative services and installation of ShoreTel VoIP business phone systems and HD video conferencing with Unified Communications integration since 1997. The new San Francisco location joins Inflow Communications’ other offices in Oregon and Washington.

“Our new partnership with Ketchum is very exciting for us,” says Inflow Communications President Travis Dillard. “With this expansion, we have improved our ability to service customers in and around San Francisco and ensure they receive the same level of support our customers in Portland and Seattle enjoy.”

Inflow Communications was recently awarded ShoreTel’s Outstanding Customer Achievement Award for 2012, and is a Top 30 ShoreTel partner based on customer satisfaction reporting. Inflow’s unique combination of consultation and post-installation service have set the company apart from competitors in the business phone system and video conferencing market.

The acquisition took effect November 1st.

Voxbone Global DID Numbers Enhance Aculab Cloud Platform

VoIP Monitor — Mon, 12 Nov 2012 21:28:47 GMT

Voxbone announces it is providing international direct inward dial numbers to Aculab for Aculab Cloud, a true cloud-based platform that makes it easy for developers to create on-demand automated telephony applications that make, receive and interact with calls.

Aculab selected Voxbone because the company’s VoxDID service enables Aculab to easily enhance its services with instant provisioning through Voxbone’s convenient application programming interface solution. Voxbone maintains a supply of geographic and national phone numbers for incoming communications from more than 50 countries and 4,000 cities.

Aculab Cloud enables functions including transferring calls, playing messages, mixing calls together in a conference, playing text-to-speech prompts/messages, analyzing call progress, detecting answering machines, queuing calls, and making thousands of simultaneous outbound calls.

“We specialize in enabling solution providers to create and deliver high-performance inbound and outbound contact center applications, speech-enabled IVR, unified communications and other services to enterprise customers,” said Faye McClenahan, Head of Strategic Marketing at Aculab. “Voxbone’s DID numbers and high-quality network services enable us to enhance the resources developers can use to meet their customers’ needs for cloud-based communications.”

DIDs are another example of the ongoing industry migration to VoIP and cloud services. Like many service providers, Aculab has followed the trend from on-premises, hardware-based solutions to cloud-based offerings.

“As more service providers create services and applications based on the cloud, we are seeing increasing demand for our inbound communications services,” said Voxbone CEO Rod Ullens. “By using our VoxDID service, Aculab will enable its customers to build better apps more easily and rapidly.”

Mobotix Adds VoIP Supply to Global Partner Network

VoIP Monitor — Fri, 26 Oct 2012 20:51:02 GMT

Shopping around for IP surveillance cameras is one thing but, deciding which one of those thousands of cameras is the right fit and will actually perform as advertised is quite another thing.

That's why, for those customers that need trustworthy help to make the best decision, we're happy to announce that the Mobotix Global Partner Network now includes VoIP Supply as a Registered Mobotix Partner.

Not just a fancy title, what a Registered Mobotix Partner means for customers is:

Customers receive combined attention because as a Partner, VoIP Supply receives additional high-performance support from Mobotix to design a solution.
Customers are assured that VoIP Supply is fully trained to support them because Partner level status requires that we attend certification seminars.
To offer the highest level of help to customers, VoIP Supply has to help itself by investing a high level of commitment to the Partner Program. For example, VoIP Supply is required to have demonstration products on hand so that our people know how to use Mobotix equipment.

"We want the international channel network program to provide our partners with the best support possible and to improve their business transactions," explains Dr. Magnus Ekerot, Chief Sales Officer of Mobotix.

Accessing VoIP Supply for Mobotix IP cameras is almost like having access to Mobotix themselves. As a Partner VoIP Supply can tap into another level of support from Mobotix from the beginning of a project right through to the end

"Mobotix supplies some of the toughest, most versatile IP cameras on the market," said Garrett Smith, Chief Marketing Officer at VoIP Supply. "Now as a Mobotix Registered Partner, VoIP Supply can provide the best tech support when delivering rugged Mobotix quality to any surveillance project."

Broadvox Meets Increased Demand for SIP Trunking

VoIP Monitor — Thu, 18 Oct 2012 20:46:43 GMT

Broadvox announces an extension of an aggressive new promotion for its commercial SIP Trunking service. Broadvox guarantees a free 5-day installation period to turn up service on its industry leading SIP Trunks plus a 20% discount off the price of each line.

SIP Trunking saves businesses up to 70% over the cost of traditional PRIs or analog phone lines. By combining voice and data over a single broadband circuit, SIP Trunking allows customers to use broadband more efficiently and guarantees that customers buy just what they need rather than being forced to purchase a 23-channel PRI. SIP Trunking is extremely scalable so companies can purchase lines as they need them. As the alternative to traditional telephony, business SIP Trunking is projected to grow by 15% per year, as more businesses choose to take advantage of the savings and benefits of Voice over IP via an IP PBX.

Through is robust private national network, Brodvox has been offering Voice Over IP services since 2001. As a veteran SIP Trunk provider, Broadvox has established interoperability with the majority of PBXs on the market, making it easier for customers to make the switch from their current phone system, and start saving money right away. Also, by using an Integrated Access Device, virtually any TDM PBX or legacy CPE phone system can be updated with SIP Trunking. Additionally, Broadvox SIP Trunking has a failover and redundancy process to ensure reliability.

“Broadvox continues to meet the demand of the marketplace for VoIP. We have had a tremendous response to our current SIP Trunking service and recent promotion,” said Bruce Chatterley, President and CEO of Broadvox. “The free 5-day installation guarantee is a promise to our customers that we understand their need for a speedy transition from their current phone solution, with minimal disruption to their business.”

Citel Technologies Announces Interoperability with 4PSA's VoipNow Platform

VoIP Monitor — Tue, 16 Oct 2012 21:06:39 GMT

Citel Technologies is now interoperable with 4PSA's VoipNow, Unified Communications software and cloud service for Service Providers and Businesses. 4PSA provides modern, social oriented communications as an alternative to old PBX systems, enabling customers to easily upgrade while keeping their existing phones and cabling.

The Portico TVA offers companies the means to migrate their customers to VoIP without the unnecessary burden of ripping and replacing existing cabling infrastructure, purchasing new IP phones and installing Power over Ethernet switches. Customers can retain their existing digital, analog and Centrex phones without removing the existing switches by SIP enabling those phones through the use of the Portico TVA. This is a quick and cost-effective means of VoIP migration.

"Used together, the two innovative solutions provide companies with the fastest and most cost-efficient means to upgrade from legacy systems to modern Unified Communications." said Elena Carstoiu, VP of Sales & Marketing of 4PSA.

Citel and 4PSA started working together to meet the customers' need of retaining their legacy telephone handsets while migrating to VoipNow. "Citel's engineers ran VoipNow through test procedures to verify the level of interoperability achievable. Now that testing has been completed, Citel is pleased to announce the positive results and looks forward to working with 4PSA to roll out the combined offering to 4PSA's customers and channel partners." said Ian Gomm, VP of Sales & Marketing of Citel.

VoIP Innovations Launches Wholesale VoIP Channel on TMCnet

VoIP Monitor — Mon, 01 Oct 2012 20:57:56 GMT

TMCnet announces that the Wholesale VoIP channel, sponsored by VoIP Innovations, has been launched as the newest addition to the TMCnet Online Community program.

The Wholesale VoIP Channel is designed for individuals involved in the VoIP and telecommunications industry interested in learning about and acquiring wholesale VoIP services. Information on the Wholesale VoIP Channel addresses issues important to these individuals interested in how to stay ahead in the ever-evolving and competitive VoIP space. Visitors to the Wholesale VoIP Channel can find valuable resources such as feature articles, industry news, white papers, free product trials and e-demos.

The Wholesale VoIP channel can be found at: http://wholesale-voip.tmcnet.com

"VoIP Innovations is pleased to join forces with TMC, the leader of communications and technology media," commented Jason Tapolci, President of VoIP Innovations. "TMCnet is known for providing valuable content, and we're thrilled to sponsor this forum where people can learn more about collaborative, online project management."

VoIP Innovations is a wholesale VoIP origination and termination carrier for over 1000 ITSPs, Hosted PBX providers, call centers, calling card providers and carriers. Specializing in providing the largest DID and termination VoIP footprints in North America, the company has played a central role in the growing world of VoIP for over 10 years. Boasting the experience, extensive network and dedicated staff, VoIP Innovations has been bringing its customers' businesses to new, sophisticated levels to achieve a strong competitive edge. Additionally, the company offers the nation's largest telecom providers with the most affordable and efficient wholesale VoIP rates and network footprint needed to remain competitive, such as its proprietary Titanium III platform, which enables customers to deploy VoIP services in real-time via their cloud service.

"TMCnet welcomes VoIP Innovations' channel into our Online Community program," stated TMC President Dave Rodriguez. "VoIP Innovations is a well-respected wholesale VoIP provider that shares our vision of advancing new technologies. Our Online Community program is a powerful community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology website in the world."

Voxbone Network’s International DID Numbers Extend Reach of Deutsche Telekom’s Developer Garden

VoIP Monitor — Mon, 01 Oct 2012 20:51:32 GMT

Voxbone announces it is providing international direct inward dial numbers to Deutsche Telekom for its Developer Garden, a recently relaunched portal and marketplace that enables developers to integrate DT services into their mobile and desktop applications and to buy and sell software components.

DT, whose Developer Garden site targets 17 million global developers, chose Voxbone because the company’s VoxDID service enables major carriers such as DT to extend the reach of their telecommunications networks rapidly through Voxbone’s convenient application programming interface solution. Voxbone maintains a supply of geographic and national phone numbers for incoming communications from more than 50 countries and 4,000 cities.

The Developer Garden APIs offer developers access to DT’s voice and data services. For example, developers can build speech-driven interactive voice response and VoIP solutions, voice mash-ups and SMS applications with Telekom Tropo API, a cloud-based voice applications platform, or initiate conference calls with just a Web service call.

“Deutsche Telekom is always looking for the best ways to help the developer community to create innovative services and applications and to turn code into money,” said Avner Mor, Vice President B2B2x Enabling of Deutsche Telekoms Digital Business Unit. “Voxbone’s DID numbers enable us to increase the reach of developers’ services, so they can develop better, more affordable tools and apps for smartphones, tablets and computers.”

DIDs are particularly helpful for such companies as Voxeo Corporation, a DT partner that has created its Tropo API offering, which adds voice and SMS support to common programming languages.

“This announcement marks a trend in the telecom industry, in which mobile carriers are encouraging developers to create services and applications based on the cloud, their voice networks and Voxbone’s inbound numbers,” said Voxbone CEO Rod Ullens. “All Developer Garden app developers now have access to Voxbone’s full range of DID numbers for any application they want to build, enabling them to create superior applications more quickly and for wider audiences.”

Rebtel Chooses PubNub Pulse to Speed Up Their Service

VoIP Monitor — Tue, 25 Sep 2012 20:23:25 GMT

Rebtel has selected PubNub for improving their service which is used by more than 17 million users. Delivering real-time services in a scalable fashion is an increasing challenge, thanks to an ever-growing variety of Android, iPhone, and other smartphones, tablets and desktops connected via a multitude of home and corporate firewalls and network proxies. With PubNub's 10 data centers, PubNub is able to deliver the performance, reliability, and redundancy required by Rebtel's global customer base.

"In the telephony world, milliseconds matter," said Daniel Forsman, Head of R&D at Rebtel. "PubNub has allowed us to drive down our infrastructure and development costs by allowing us to message devices anywhere in the world via a single API in fractions of a second."

"Our partnership with Rebtel marks an important step of our growth into Telecom," said Todd Greene, CEO of PubNub. "With Rebtel, we've shown our ability to deliver PubNub's world-class real-time service into an industry with the highest standards for reliability and availability."

PubNub's globally deployed real-time web platform powers the most compelling apps across a wide variety of industries, including the leading business collaboration, multi-player gaming, education, social TV, and telecom companies.

Cloud VoIP to Grow to $40 Billion by 2015 - Tips for White Labeling

VoIP Monitor — Fri, 07 Sep 2012 21:23:18 GMT

One Stop Voice announces its support of research provided by Point Topic that predicts the VoIP market will turn into a $40 billion industry by 2015. VoIP provides an easy and cost-effective way of exchanging voice and/or video over a single IP network, allowing for enhanced service at a minimal cost. For this reason, the practice of white labeling, or reselling VoIP services, is also steadily on the rise. Despite the popularity of VoIP white labeling, One Stop Voice and other companies providing hosted VoIP services are urging companies to consider the hidden risks of white labeling VoIP by taking a "buyer beware" approach.

"Companies are easily tempted to resell white label VoIP because they are led to believe that this will help them to stay competitive and retain customers," says One Stop Voice CEO Joshua Simon. "While a quick path to offering VoIP can seem enticing, company decision-makers need to realize that there are other key – and critical -- factors to consider before jumping onto the white label VoIP bandwagon."

Most common white labeling risks include:

Customer service risks being compromised. The reseller is at a disadvantage for being able to effectively tailor a product or service to meet an existing customer's unique needs. Rather than retaining the customer, a company may find itself at a greater risk of losing them due to lack of flexibility and potentially inadequate service.
Lack of control. When issues arise, companies want to provide their customers with immediate answers. White labeling can confuse the protocol, leaving all parties wondering who to call first. It can be unclear who is ultimately accountable to correct changes and implement the necessary improvements. This often results in the buck getting passed.
Inconsistencies can surface. Involving a third-party presents a greater risk for inconsistencies and may complicate rather than enhance the customer's experience. Companies need to anticipate and prepare for inconsistencies the customer may experience due to a white labeling "hand off."
Hidden costs may supersede financial gains. Hidden costs are prevalent with VoIP white labeling. Sales hours often get replaced by hours devoted to technical support and issues resolution.
Consider the legal liabilities attached. Most partnership carries legal liabilities and white label partnerships are no exception. Companies can find themselves at risk for violating their contractual obligations if the partner doesn't hold up their end of the agreement. Ultimately one's own company carries the legal and financial risk.

Truphone Establishes Technology Center in New Jersey to Support Company's Expansion in U.S.

VoIP Monitor — Thu, 30 Aug 2012 21:28:21 GMT

Truphone announces the establishment of a Technology Center. The New Jersey center complements Truphone's United States headquarters in North Carolina's Research Triangle Park.

The technology center is led by Ed Guy, Ph.D., Vice President of Engineering, and Chris Celiberti, Vice President of Business Engineering. They and their staff of computer and communications engineers are responsible for developing innovative mobile services for the global business market. Both report to Truphone founder and Chief Technology Officer James Tagg.

Located in the Enterprise Development Center at the New Jersey Institute of Technology in Newark, the Truphone technology center initially consists of a staff of 12, many of whom are NJIT graduates.

Guy, who has worked with Truphone since the company's earliest days, designed and led the implementation of its network as it evolved from a mobile VoIP provider into a full-fledged global mobile operator capable of connecting voice, data and text messaging to more than 200 countries.

Guy developed the original architecture for many of today's VoIP systems and is author of patents and essential documents that specify how the Internet works. "Our mission is to develop Truphone's patent portfolio and turn these into new and innovative services that people need, can't live without, and can't obtain elsewhere," he said.

Tagg said: "We are seeing incredible demand for Truphone's solutions from U.S.-based multi-nationals, and we are expanding our U.S. operations and engineering staff to meet that demand and add to our innovation portfolio. International business travelers want to stay connected on the road. Truphone allows them to do just that, with the same mobile phone experience they enjoy at home but without fear of bill shock when they roam internationally."

Mobile users who switch to Truphone no longer need to carry multiple phones, change SIM cards or stop using their phones when traveling. Truphone offers a complete solution for use at home and abroad.

Voip-Pal.com Completes Successful Beta Test of ''Soft Switch'' VoIP Network Framework

VoIP Monitor — Thu, 09 Aug 2012 20:37:20 GMT

Voip-Pal.com is pleased to announce that it has completed initial beta testing of its proprietary and leading edge intelligent "Soft Switch" VoIP network framework and five specific patents acquired from Digifonica International Limited.

Voip-Pal can now begin to target VoIP based equipment manufacturers, cellular telecommunications carriers, Network Service Providers, Telecommunications Service Providers and Cable Operators as potential Licensees of its patent portfolio.

Voip-Pal believes that the newly acquired proprietary framework and intellectual property can provide large scale VoIP equipment manufacturers and NSPs with a unique product offering that protects their corporate identity and provides unique, market leading products and solutions to their subscribers. For example, through Voip-Pal's licensed technology, today's Licensee can enable a WiFi/WiMax enabled cellular phone to "roam" between WiFi antenna's (even on the same network).

The VoIP industry has identified five specific patents which contain competitive and licensable technologies. A further explanation of each patent is as follows:

1.Rating-Billing-Routing engine: (Producing routing messages for VoIP communications): RBR allows new Licensees to perform subscriber management from their own existing subscriber management and billing platforms. This series of patented technologies allow Licensees to setup and deploy Digital Voice solutions virtually anywhere in the world in a matter of days, without fear of infringing on mainstream VoIP patents. (see Verizon/Vonage litigation[1])
2.Lawful Intercept (Intercepting VoIP communications and other data communications): Lawful Intercept is a revolutionary technology that addresses the national and international demands by governments to enable law agencies the ability to perform scheduled and live intercepts (wiretaps) on Digital Voice telephone conversations. Network Service providers such as Skype may soon want to be in compliance with government regulations regarding Lawful Intercept.
3.Enhanced 911 ("Emergency Assistance calling for VoIP communications): This is a patented technology which allows for Short Code/Emergency Dialing; in other words, the ability to enable true Emergency Calling solutions to Digital Voice subscribers.
4.Mobile Gateway: This patent is designed to allow a single subscriber device to connect automatically to WiFi/WiMax and other wireless data connections.
5.Uninterrupted Transmission of Internet Protocol Transmissions during Endpoint Changes: This patent allows the transfer of in-session digital voice calls between disparate wireless technologies, enabling subscribers to roam seamlessly between different WiFi, WiMAX, 3G and 4G antenna technologies without losing a call.

VoIP Innovations Receives RespOrg Certification for Toll-Free Service

VoIP Monitor — Tue, 07 Aug 2012 20:26:02 GMT

VoIP Innovations recently became certified as a RespOrg, or Responsible Organization. This means VoIP Innovations now has direct access to the Service Management System database, which controls the nations call routing on all toll-free calls. “As one of the nation’s largest VoIP providers, becoming certified as a RespOrg was the next logical step for us,” stated Jason Tapolci, President of VoIP Innovations.

The RespOrg was launched in 1993 as part of the FCC order to institute toll-free number portability. The demand for toll-free has greatly outpaced supply which has led to the creation of additional toll-free area codes that now include 800, 888, 877, 866, 855, 844, 833, and 822. In order for carriers to become a RespOrg, they must go through a certification process. Once certification is approved, there is internal training that must be completed as well as BackOffice integration.

As a RespOrg, VoIP Innovations has integrated fail-over protection for their toll-free DIDs and service. “Giving our wholesale VoIP customers the peace-of-mind of knowing all their service wasn’t tied to one carrier, was very important to us. We can now offer redundancy on our Toll-Free DIDs”, said Jason Tapolci. Along with peace-of-mind comes reliability. “In general toll-free origination support is much quicker, better, and faster when a VoIP wholesale service provider controls the toll-free numbers.” Barry Yancosek – Sr. Operations Manager at VoIP Innovations explains. Additionally, being a RespOrg now allows VoIP Innovations to LCR (least cost route) their toll-free origination, which allows them to provide the lowest possible rates while offering reliable up-time.

VoIP Innovations’ customers include ITSP's, Hosted PBX providers, call centers, calling card providers and other carriers. Having direct SMS800 access will now allow better integration and more reliable service than ever before. Customers can now quickly provision and re-route Toll-Free DIDs through VoIP Innovations Titanium III platform.

Voxbone Enables Lexifone to Launch Automated Phone-Translation Service

VoIP Monitor — Tue, 31 Jul 2012 21:15:25 GMT

Voxbone is enabling Lexifone to launch a real-time language-translation service that combines Lexifone's innovative automated phone-interpreter technology with the superb clarity of Voxbone's voice services.

The new Lexifone service, aimed at consumers and businesses, allows each party in a telephone call to speak and be heard in his or her chosen language. It is being launched worldwide after availability to selected users in closed beta trials for the past five months.

Lexifone is a service, not an app, that may be used on any phone – landline, mobile or VoIP – without an Internet connection or software download. To reach Lexifone's translation bridge, users simply dial local telephone numbers that Voxbone will make available in more than 50 countries, then select the languages and the numbers of the people they want to call in 120 countries. Lexifone translates the caller's spoken language, such as French, into the language the called party can understand, such as German, and vice versa.

The Lexifone automated phone-interpreter service, which currently accommodates translations into seven languages and 15 dialects, relies on Voxbone's access numbers and all-IP network.

Languages supported at Lexifone's launch include French, Spanish, Mandarin, English, Portuguese, German and Italian. Translation capabilities for other languages like Russian, Japanese and Korean are under development.

magicJack VocalTec Completes Patent Deal With Intellectual Ventures

VoIP Monitor — Mon, 30 Jul 2012 21:10:30 GMT

magicJack entered into a multi-part invention rights agreement with Intellectual Ventures (IV). The transaction strengthens magicJack VocalTec’s patent position and grants access to tens of thousands of patents from IV’s portfolio.

In the transaction, IV is selling a VoIP patent which was originally invented by VocalTec and then sold to an IV company in 2008 (before magicJack merged with VocalTec). IV received cash and common shares as part of the consideration for the transaction.

magicJack VocalTec has also become a member of IV’s strategic defense program, known as IP for Defense. By subscribing to IPFD, companies are able to access patents from Intellectual Ventures’ portfolio to defend themselves against threats of patent litigation.

“This new agreement extends a long and productive relationship between IV and magicJack VocalTec. We are able to acquire an asset, previously sold to an IV company, that is important to protecting technology at the heart of our VoIP products and services,” said Dan Borislow, CEO of magicJack VocalTec. “By working with IV, we have fortified our intellectual property foundation further protecting our business. Small technology companies in our space often find it difficult to grow into meaningful businesses without the help of companies like Intellectual Ventures.”

“We aim to work with innovative companies like magicJack VocalTec as part of IV’s program to help small- and medium-sized businesses access IP to meet their invention needs,” said Ken Lustig, vice president of Global Licensing at Intellectual Ventures. “This agreement builds upon an already successful relationship with magicJack VocalTec and Dan Borislow, an early inventor in the VOIP space, and both companies are well positioned in this rapidly growing industry.”

Cisco's Cloud-Based Video Conferencing for Small Business Changes Name, Maintains Same Great Service

VoIP Monitor — Wed, 25 Jul 2012 21:27:16 GMT

VoIP Supply is reinforcing Cisco’s recent announcement that Cisco Callway has become Cisco WebEx TelePresence. This means that Callway hosted video subscribers should not only get used to a new name but, also enjoy more functionality at a lower cost.

Cisco WebEx TelePresence previously Cisco Callway, offers small to medium sized businesses all the business efficiencies of video conferencing without the expensive infrastructure investment.

Cisco WebEx Telepresence offers a monthly subscription plan for both Cisco Telepresence video endpoints such as the Cisco SX20 or Cisco EX60, as well as Cisco Jabber for desktop or laptop video calls.

Both types of subscriptions offer personal video bridges so that you can collaborate with multiple WebEx TelePresence callers or you can purchase a Cisco WebEx MeetMe bridge to collaborate with up to 12 standards-based video endpoints simultaneously.

Cisco WebEx TelePresence is standards-based so you can enjoy point to point calls with any other standards-based endpoint. This makes collaborating with clients and customers easier than ever, hereby eliminating costly travel expenses.

“New name, same great Cisco service and rapid ROI,” said Garrett Smith, Chief Marketing Officer at VoIP Supply. "Cisco WebEx TelePresence delivers all the benefits that a cloud service should. WebEx's ease of use and simplified deployment that forgo specialized equipment make it easy to strengthen any businesses communication through video."

Virtual PBX Makes Business VoIP Accessible and Affordable for Any Business

VoIP Monitor — Tue, 17 Jul 2012 21:13:11 GMT

Virtual PBX announces new business VoIP packages that make VoIP and advanced digital phone services affordable to companies of any size. Innovation and economies of scale within the business VoIP market have enabled Virtual PBX to reduce plan costs by up to 70 percent.

In addition to its dramatic reduction in pricing, Virtual PBX is also offering the option for its customers to further reduce costs by paying for a year in advance, with annual plans starting at just $8.99 per month. Customers who choose to pay the year in advance will also receive up to 10 free VoIP phones, which include the most popular Polycom IP phones in the market. These one-year plans set Virtual PBX apart as the first major business VoIP provider to include quality VoIP desk phones and wireless handsets in high-value customer plans.

Changes to Virtual PBX's pricing plans and offerings include:

Flat-rate Plans:
- Unlimited-use plans now start as low as $18.99 per month per user.
- Annual plan customers can receive up to 10 free VoIP phones, a value of $170 per phone.
- No activation fees.

Usage-based Plans:
- Plans now start as low as $8.99 per month.
- New plans allow customers more minutes at a lower price with savings of up to 70 percent.
- Annual plans include up to 4 free VoIP phones, a value of $170 per phone.
- No activation fees.

Hosted PBX systems already eliminate the need to buy and maintain expensive PBX hardware. Now, small businesses can reduce monthly costs by replacing $50-$60 per month business land lines with under $20 per month "digital lines," while avoiding the expense of purchasing new phone hardware. Entrepreneurs can get their businesses up and running without the worry of up-front costs. This comes at a perfect time as the company has seen an increase in momentum since its implementation of its latest VoIP solutions.

SPIRIT DSP is the World's Largest VVoIP Enabling Technology Provider

VoIP Monitor — Mon, 16 Jul 2012 14:36:02 GMT

SPIRIT DSP announces its TeamSpirit Engines powers more than 1 billion users of IP-communications channels worldwide. SPIRIT's calculations are based on its customers' quarter royalty reports for 2011 and public data from the past 12 months. As the largest VVoIP enabling technology provider worldwide, SPIRIT leads this market over any other VoIP provider, including popular alternative OTT providers like Skype and Google.

SPIRIT's direct customers, including Apple, Adobe, AT&T, British Telecom, China Mobile, Ericsson, Huawei, HTC, Korea Telecom, LG U+, Microsoft, Oracle, Polycom, Rostelecom, Samsung, Skype, ZTE and more than 250 other American, European and Asian companies, are using TeamSpirit Engines and other SPIRIT voice and video products inside their software and hardware products to offer their customers HD-quality voice and video calls across multiple IP-communication platforms and networks.

With the rapidly rising popularity of VVoIP services on smartphones and tablets, new VoIP start-ups have emerged, like Viber and WhatsApp. Viber has shown fast traction as a newcomer, reporting 70 million mobile VoIP users acquired during 18 months without any marketing budget.

In 2011, a new trend began with traditional telecom operators, including AT&T, China Mobile, Korea Telecom, LG U+ and others launching their own branded VVoIP services. Since 2005, telcos were only trying to block Skype and Google on their networks to avoid eroding their valuable voice minutes but they were not trying to launch their own competing VoIP services, until recently.

According to Apple, the number of iOS-powered mobile platforms (including iPhone and iPad) reached 350 million in 2012. SPIRIT software powers voice communication and music playback in Apple's mobile devices.2
SPIRIT's voice engine is also used by the world's largest mobile communications service provider China Mobile, who reported in Dec. 2011 that more than 500 million mobile subscribers use its Fetion product (known today as Feiliao) with SPIRIT voice engine inside.3
SPIRIT's Chinese, Taiwanese and Korean mobile device manufacturer customers include Acer, Arima, Compal, HTC, Huawei, iRiver, LG, Quanta, Samsung, ZTE and others. Together, they serve over 100 million smart phone users.
Huawei holds the number two position in the world among mobile infrastructure providers for telcos. SPIRIT voice and video engines on different mobile platforms (including iOS and Android) and PCs are part of Huawei's hardware and software products that are sold to dozens of telco operators in many countries, who together serve more than 100 million users.
As of March 2012, more than 10 million users worldwide play World of Warcraft by Blizzard, an online game with SPIRIT's voice inside.4
Russian IM service QIP, which is based on SPIRIT's voice engine, has nearly 15 million users (as of Jan. 2012).5

The total number of VoIP users by industry giants Skype, Google and Microsoft the software companies that developed their own VoIP products and engines is less than the total number of channels powered by SPIRIT software.

Although Google has claimed to embed communication features into Google+ (which is used by 150 million people)6 and Gmail (425 million users)7, its VoIP products combined (Google Voice and Google Talk)8 have less than 10 million users.

In 2010, Google bought Global IP Solutions, a public California-based company that focused on developing and licensing voice engines since 1999. Today, the Google-owned voice engine (which includes the ex-GIPS engine inside based on previous licenses) is used by AOL,9 Yahoo,10 ICQ11, Mail.ru12 in their IMs, as well as WebEx13 (less than 159 million users altogether).

SPIRIT’s 1 billion users are calculated even without taking into account computers powered by Adobe Flash, which also has SPIRIT's voice products inside.

SPIRIT voice products are used both in the Adobe Connect collaboration product and in Adobe Flash (starting from Flash version 10.3). Adobe licensed SPIRIT's complete voice engine in 2007 but later decided not to make Flash a full-featured VoIP application, as the company saw no good VoIP monetization model for Flash. Instead, Adobe uses select components of SPIRIT's voice engine in its Flash and Connect products. According to Adobe, its Flash product is installed on more than 1.5 billion computers worldwide.14

Microsoft and Skype are independent developers of two proprietary (and still not compatible) voice engines. After licensing a voice engine in 2005, Microsoft developed its own engine, which is not being licensed out, and powers products that haven't gained mass popularity yet, such as Microsoft Lync, which provides only 3 million15 voice channels and Windows Live Messenger used by almost 250 million people.16

Skype licensed voice engines in both 2003 and 2005, and then bought start-up company Camino Networks (created by former GIPS employees) in 2006. After that, Skype developed its own voice engine, which is not being licensed out. Today, Skype is used by 250 million17 people. Among them, less than 10 million18 are paid users. In terms of total communication channels, SPIRIT outnumbers Skype. Skype also licensed SPIRIT’s video product.

It’s hard to calculate the exact number of IP-communication channels of a platform due to the dynamic nature of VoIP calls. About 90 percent of all SPIRIT customers, including Microsoft, HTC, Korea Telecom, Kyocera, LG, LG U+, Polycom, Rostelecom, Samsung, Texas Instruments, ZTE and more than 200 other companies, pay royalties and report on the number of licenses used quarterly. However, some large SPIRIT customers, including Apple, Adobe, AT&T, China Mobile, Huawei, Oracle and Skype, have licensed SPIRIT's products either for a fixed up-front fee or make fixed annual payments; therefore, they do not report the number of licenses actually used, leaving SPIRIT to rely on public data to calculate the number of channels for these companies, instead of quarterly royalty reports.

TeamSpirit Voice&Video Engines support both RCS-e and VoLTE. The engines include resource-efficient HD voice and video codecs, echo and noise cancelling, automatic voice and video rate selection, packets delays mitigation, speech enhancement, network adaptation, voice and video synchronization, a dozen of standard digital telephony functions and more. In addition to a dozen of ITU-T standard G.7xx and H.26x codecs included in the engine, SPIRIT also offers its own industry leading IP-MR (IETF 6262) adaptive and error-resilient HD voice codec that has been selected by Tier1 telecom operators to deliver HD voice to millions of their VAS services users. TeamSpirit uses H.264SVC and VP8 video codecs. TeamSpirit Voice&Video Conferencing Engine is an additional server-side module bringing all the power of TeamSpirit's robust high-quality calling to centralized communication scenarios. TeamSpirit Conferencing powers SPIRIT's VideoMost software for massively multipoint videoconferencing. SPIRIT video engines are available on Windows, Mac, iOS, Android and allow users of smartphones, tablets and notebooks across different OSs to make video calls from iPhone to Android smartphones to PC, as well as participate in HD video conferencing with automatic quality adaptation to specific network conditions, screen size and processing power.

VoIP Innovations Wholesale DIDs’ Now Available on the IPsmarx Platform

VoIP Monitor — Mon, 16 Jul 2012 14:15:22 GMT

VoIP Innovations announced its API integration with IPsmarx multi-tenant IP-PBX and calling card platform. VoIP Innovations provides the industry’s largest VoIP DID footprint. Their DIDs’ are used by the leading VoIP Service Providers and can be easily provisioned through the industry’s leading backoffice, Titanium III.

IPsmarx has integrated the Titanium III API into their platform. By doing this, IPsmarx customers can now easily provision VoIP Innovation DIDs, e911, CNAM directory and more. This functionality provides more automation in the IPsmarx platform and makes it very user friendly. With the rapid growth in VoIP services, a full turnkey solution from the best of breed providers has become more attractive. Rapid deployment and lower barriers to entry will provide a lucrative business opportunity to many that are looking to enter this field.

VoIP Innovations and IPsmarx, two of the leading providers in their respective fields, have been enabling providers for many years now. These providers include service offerings such as residential, business, calling card, PINless, Mobile VoIP, and international calling services. Both VoIP Innovations and IPsmarx plan on exhibiting at the ITEXPO show in Austin, TX in early October. VoIP Innovations will be launching its Titanium III API version 3.0 which will include some new features such as international DIDs’ and Email to Fax service.

IPsmarx Technology supports VoIP Service Providers in over 70 countries and has been providing feature rich VoIP solutions since 2001. Their Class 4 & 5 Softswitch Solutions, SIP Based Calling Card Platform and Multi-Tenant IP-PBX Platform with integrated billing have earned them worldwide acclaim. Systems from IPsmarx are modular, scalable and flexible. This gives clients the opportunity to customize solutions to their needs. IPsmarx helps service providers minimize the risks of entering a new market by providing you security, technical training, support and a reliable billing platform.

Vonage Granted Two New Patents

VoIP Monitor — Tue, 10 Jul 2012 22:44:54 GMT

Vonage has been awarded two new patents.

The first patent — U.S. Pat. No. 8,213,594 — titled "Method and Apparatus for Placing a Long Distance Call Based on a Virtual Phone Number," granted on July 3, 2012, allows consumers to communicate to distant locations without incurring long distance or international calling charges. This is Vonage's third patent related to the use of virtual phone numbers. Vonage's first two patents directed to virtual phone numbers — U.S. Pat. Nos. 7,386,111 and 7,680,262 — were granted on June 10, 2008 and March 16, 2010, respectively. Virtual phone numbers allow people outside a Vonage customer's local calling area to call a Vonage customer for the price of a local call. Vonage customers can choose a virtual phone number in the calling area of a parent, relative or friend or wherever they want to establish a "virtual" presence. Vonage offers virtual phone numbers across the United States, Canada, United Kingdom, Mexico, Puerto Rico, Brazil, South Africa, Australia, and Japan, and in 12 other countries.

The second patent — U.S. Pat. No. 8,194,843 — titled "Method and Apparatus for Busy Override in an Internet Protocol Based Telephone System," granted on June 5, 2012, provides a call waiting override feature for the handling of calls that have been identified as urgent based upon the pattern of call attempts from a given caller.

"We continue to execute on our intellectual property strategy and expand the breadth and depth of our patent portfolio," said Chief Legal Officer Kurt Rogers. "The recent grants of these patents highlight Vonage's commitment to develop innovative and useful technologies to provide best-in-class service to its customers, while protecting its investments and business through patent filings in the United States and abroad."

Pre-Release Announcement of the MediaCore Softswitch v3.0

VoIP Monitor — Wed, 06 Jun 2012 20:41:27 GMT

Speedflow Communications announces a completely new release of the MediaCore v3.0. It is the Carrier-grade Softswitch with integrated billing designed to VoIP wholesale providers. The new version of the Class 4 Softswitch is available starting from June 2012.

The new release introduces new features and facilities reflecting up-to-date industry trends and expectations. Now, the MediaCore v3.0 offers not just dial peer routing algorithms for boosting your productivity and flexibility, but also context routing for voice providers with geographically distributed server clusters. Sophisticated and tailored routing can increase call completion for up to 15%, minimising routine workflow.

Great news for VoIP providers which operate with multiple currencies. Multicurrency option is also implemented in the coming version. It allows VoIP companies to accept different currencies with no worry about conversion of price lists and balances.

In addition, Speedflow is enhanced CDR generation mechanism in the MediaCore v3.0. Call Detail Records are available for incoming and outgoing calls and are closer to real time. CDRs also include wider range of data available. Refreshed web interface allows to export any report in Excel files. Features added by customer's requests benefited to the usability and performance of the Billing and Routing system.

MediaCore v3.0 becomes even more productive and responsive showing the power of synergy within developers and customers. Our roadmap is set for the following 6 months promising new fantastic accomplishments, empowering businesses to compete better on fast-evolving VoIP market.

VoIP Supply Adds Cisco's Callway Cloud Videoconferencing

VoIP Monitor — Tue, 05 Jun 2012 21:55:49 GMT

VoIP Supply announces the immediate availability of Cisco TelePresence Callway, a subscription-based telepresence service that is part of the Cisco Collaboration Cloud as part of their growing array of video communications solutions they now offer.

Cisco TelePresence Callway is a cloud-enabled service providing small and medium-sized businesses with all the benefits of telepresence without needing video infrastructure equipment on site that requires IT experience and management, removing both the cost and the complexity of deployment.

With Cisco TelePresence Callway, businesses can:

Join up to 12 participants in a call (Cisco TelePresence Callway bridges are available for a monthly fee, and allow for customizable URIs such as YourCompanyName@Callway.com).
Videoconference with colleagues, partners, customers and extended team members outside their organization using compatible standards-based systems.
Include users on a compatible computer with Cisco Jabber Video.
Forget about counting minutes, because Callway comes with unlimited video calling and desktop sharing.
Turn their Callway video service subscription into a hosted VoIP service, with the optional "VoIP Phone Out," to make unlimited outgoing phone calls for only $9/month.

With Cisco TelePresence Callway, businesses get:

A high-quality "in-person" experience with HD video and crisp audio.
An intelligent cloud service that's easy to setup and eliminates the need for specialized IT expertise or additional equipment to begin video calling.
Secure videoconferencing with media encryption.
Business-class customer service provided by Cisco.

"Cisco TelePresence Callway delivers the benefits that a cloud service should: It is easy to use, does not require specialized equipment or resources to maintain, and brings a rapid return on investment," said Garrett Smith, Chief Marketing Officer at VoIP Supply. "Because it's so simple, businesses can easily strengthen important relationships that require that 'in-person' communication experience—without all the fuss and cost of IT staff."

Shango Releases First Features of BroadWorks Integration Into Service Delivery Platform

VoIP Monitor — Mon, 04 Jun 2012 20:41:50 GMT

Shango has extended its Hosted PBX provisioning application to support the BroadWorks Hosted PBX/IP Centrex VoIP application from BroadSoft.

This initial integration brings added functionality for communication service providers using BroadWorks, and is a key step towards enabling the complete provisioning of BroadWorks IP PBX applications: supporting its video, fax, voice, and email transactions, through a unified PaaS interface from Shango.

The multi-tiered integration into the Shango platform now features the provisioning of accounts, groups and extensions for CSPs using BroadWorks, with enhanced features forthcoming to enable activation flow-through down to the BroadWorks seat-level. By utilizing an inherent multi-tenancy, CSPs will also gain the ability to simplify the process of service expansions and migrations using a single service delivery platform.

Amid ongoing R&D and a multi-phase feature release, Shango is working to meet the increasing demand for its ever-expanding platform and application ecosystem. The BroadWorks integration will give CSPs multi-level access, extending the existing infrastructure value of their next-generation 3rd party technologies, and channels, to more effectively meet the evolving needs of business and residential subscribers.

Once configured on the platform, global telcos, cable MSOs, VoIP and mobile carriers, as well as hosted UCaaS providers, ILECs, and CLECs that utilize BroadWorks VoIP applications will benefit from the full-set of integration features, including: single-set up, reusable BroadWorks PBX configuration; single-click BroadWorks enablement for service customers; the ability to show/hide BroadWorks provider on a customer-by-customer basis; utilization of batch import user extensions, including full validation during import; rollback capabilities with simple setup or teardown of provider connections. Additionally, users will be able to set up their SIP credentials as default settings.

Shango is pioneering the telco sector by bringing together TN management, activation and infrastructure integration through its PaaS offering, enabling full-scope VoIP service delivery for its customers, together with its wholesale DID and toll-free, and database services. Shango customers, both communications service- and platform providers, are also benefiting from the Shango platform's ability to manage trading partners and pass self-service activation and provisioning capabilities to channel partners.

Faced with the challenge of managing disparate systems, telco operators and carriers are turning to the Shango platform for improving the management of licensing costs, for BroadWorks applications, as well as for open source platforms and migrations from legacy platforms, to improve profitability and serviceability. To explore existing and emerging Shango platform capabilities, visit www.shango.com or join Shango at the Cloud Communications Alliance meeting in San Diego this month, where it will present the simultaneous ability of its platform to manage open source platforms and BroadWorks applications.

snom Offers Free SIP Online Training Course for Resellers

VoIP Monitor — Fri, 01 Jun 2012 16:00:55 GMT

snom announces a new e-learning course focused on SIP fundamentals - SIP 101. This course is the latest addition to snom's new online training program introduced earlier this spring and is available free to registered snom VARs from North and South America, Australia and New Zealand. SIP 101 will serve as a prerequisite to enrollment in the company's online snom ONE Certification Training course.

Busy VARs can gain valuable, hands-on experience with all aspects of SIP, without the time and expense of traditional courses. "By enrolling in our SIP 101 e-learning course VARs from around the world can learn fundamental SIP basics online and on their own time. This course is a prerequisite first step for VARs on the path to our snom ONE Certification Training and new business opportunities created by working with the snom ONE family of IP PBX solutions," said Mike Storella, chief operating officer of snom technology, Inc.

The SIP 101 course is a modularized, online, Flash-based training course, complete with animations and quizzes to help engage trainees. Participants can complete an online assessment upon course completion to earn snom SIP 101 certification.

Eligibility for the SIP 101 certification class is open to registered snom VARs in the Americas, Australia and New Zealand who can register quickly and easily at onlinetraining.snom.com. snom will be offering more online courses about snom products and key aspects of its SIP-based technology in the coming months.

Positron and Ingate Systems Announce Interoperability

VoIP Monitor — Tue, 29 May 2012 20:48:07 GMT

Ingate Systems and Positron announce that the Ingate SIParator Enterprise Session Border Controller has completed successful interoperability testing with Positron's G-Series IP-PBX solutions.

The SIParator E-SBC enables the secure, simplified adoption of SIP, SIP trunking and all unified communication applications. In SIP trunk installations, the Ingate SIParator combined with the SIP Trunk software module resolves interoperability issues to ensure seamless deployments with virtually all service providers' SIP trunk offerings and the Positron IP-PBX.

Positron's customers can use any SIP trunking service provider when deploying the Ingate SIParator with the G-Series IP-PBX, giving them the flexibility to select the lowest-cost service at any time. With the SIParator, Positron users also benefit from:

Enterprise-class security
Superior voice quality via Ingate's QoS solutions
Remote SIP connectivity, allowing remote workers to leverage SIP trunking
Simplified installations that take minutes

V-Global Offers Free Worldwide Voice and Video Calls to iNums

VoIP Monitor — Tue, 29 May 2012 20:44:59 GMT

V-Global has joined the international consortium of carriers connecting free voip calls to iNum numbers and providing iNum numbers to its customers free of charge. “iNum” stands for an international phone number assigned to the universal country code +883 by the ITU.

V-Global customers can direct iNum voip calls to their devices with broadband or wifi connections to the Internet including voip phone sets, smart phones, computers, laptops and tablets. Voip phones already have software built into them that connect phone calls over the Internet while smartphones, tablets, computers and laptops use apps to provide voip calling capability. V-Global also offers its customers free apps for iPhones, iPads, computers and laptops with apps for Android and Microsoft smart phones and tablets available for a small one-time charge. Legacy phones also can be connected to the Internet through a gateway or ATA to take advantage of free iNum calls but without video screens, they will be limited to voice only calling.

JT Chooses DIGITALK Cloud for Wholesale Service

VoIP Monitor — Thu, 24 May 2012 20:42:53 GMT

DIGITALK announces that JT has migrated its international wholesale voice termination service to DIGITALK Cloud. DIGITALK Cloud is a hosted carrier routing platform based on DIGITALK's advanced Session Border Controller VoIP Peering application.

JT offers international voice termination services with points of presence in the UK, USA and Australia, with options for prepaid charging as well as postpaid billing. As part of an expansion of its offering, JT was looking to consolidate its routing capability and to support an extended range of carrier interconnect options, while also being able to offer attractive rates in a highly competitive market.

DIGITALK Cloud enables wholesale termination service providers to start up rapidly and to grow flexibly, with headroom to support spikes in traffic volumes. Using the sophisticated VoIP Peering Manager, providers can quickly establish interconnects, upload and offer termination rates, create routing plans, and monitor volumes and performance, all without having to install any network or management systems hardware or software. DIGITALK's service includes full platform management, including hardware and software maintenance and upgrades, backed by comprehensive SLAs with 24x7 support.

Virtual PBX Ups Its Traffic by Nearly 50 Percent Since Implementing New Business VoIP Service

VoIP Monitor — Tue, 22 May 2012 20:53:02 GMT

Virtual PBX announces continued strong growth in the 15 months since the launch of its award-winning Virtual PBX Complete business VoIP solution in February 2011, citing a 49.9 percent rise in traffic though the company's hosted PBX system. As more businesses switch to a hosted telephone service, Virtual PBX expects the market to continue growing.

Unlike other hosted PBX services, Virtual PBX Complete supports the blending of analog and IP telephony while simultaneously incorporating open SIP peering. The solution delivers everything a business needs to provide professional phone service for customers, prospects and employees -- eliminating the need to request analog land lines and other expensive options from traditional service providers.

Since its launch, Virtual PBX Complete has been recognized by several publications including Information Week, eWEEK and TMCnet .

Called a "cream of the crop" service by its customers, Virtual PBX has received the following nine awards since developing its Virtual PBX Complete system:

2010 Communications Solutions Product of the Year Award
2010 Internet Telephony Product of the Year Award
2011 Internet Telephony Excellence Award
2011 NGN Leadership Award
Internet Telephony's 2011 TMC Labs Innovation Award
Network Products Guide 2011 Hot Companies And Best Products Award
2011 Internet Telephony Unified Communications Product of the Year Award
2011 Internet Telephony Product of the Year Award
2011 Unified Communications Excellence Award

VoIP Anywhere was added as an enhancement to Virtual PBX Complete in September 2011, providing clients with additional mobility in VoIP deployment. With VoIP Anywhere, clients can use mobile and smart devices as VoIP extensions in the system.

Virtual PBX Complete with VoIP Anywhere is a distinctive blend of traditional analog and IP telephony that is designed with the small and mid-size business in mind. The solution incorporates Open VoIP Peering capabilities to eliminate the need for proprietary software and deliver the freedom and flexibility to carry business extensions anywhere around the world through their smartphones.

snom UC edition Business Phones are Now Managed By Microsoft Lync for Simple Enterprise Deployments

VoIP Monitor — Thu, 17 May 2012 21:12:30 GMT

snom introduced a new beta release of firmware for its snom UC business phone portfolio for Microsoft Lync. Called "Apollo," the new snom software features new configuration and management capabilities designed to accelerate the speed and simplicity for deploying and operating Microsoft Lync Server 2010 Enterprise Voice and snom UC edition phones in large multi-site business environments.

The new snom UC firmware also supports unique features for its 'Qualified for Lync' endpoints designed specifically for enterprise level installation of voice-enabled Microsoft Lync, including Music on Hold, Boss/Admin and integrated Presence capabilities.

snom "Apollo" Release Highlights

Integrated configuration and management of snom UC endpoints within Microsoft Lync Server provides "plug and play" deployment simplicity: Native software updates for snom endpoints can be made and managed directly from the Microsoft Lync server. "Easy sign-in" via extension and PIN enable snom UC devices to request and start using a client certificate for authentication, eliminating the need to enter full NTLM credentials. This makes the phones independent from password changes - a critical need in businesses where password changes are frequent. The "hot desking" functionality allows users to sign into multiple accounts. The new firmware also adds support for call parking and integration with survivable branch appliances for continued communication during a WAN outage.

New Feature Support for Microsoft Lync Qualified snom UC phones:

snom's growing UC edition family currently includes the entry-level snom 300 UC edition, snom 370 UC edition and the advanced snom 821 UC edition, which are already tested and 'Qualified for Microsoft Lync.' These phones expand functionality beyond traditional voice features by integrating with the productivity-enhancing features included in Lync such as presence, quick dialing from Lync buddy lists and more. Now, with the latest firmware release, snom adds support for major features that further integrate the phone with Lync's capabilities.

The new features include:

Music on Hold - snom phones are now able to generate music for callers placed on hold.
Boss/Admin - This new feature simplifies the flow of calls between two co-workers such as a boss and his/her administrative assistant, including line monitoring and intercepting incoming calls. One party can can also make calls on behalf of the other.
Presence Buttons - Assign contacts to the phone's buttons directly from the contact list and simply push the button to view live presence status in real-time.

snom UC "Apollo" Beta Available Today

snom's network of registered VAR partners and customers are invited to test this beta release of new snom UC firmware. All feedback will be considered for incorporation into the RTM code for the final release, prior to the qualification process by Microsoft.

VoX Communications Offers Its International Android App to Consumers In Ten Selected Countries Via Facebook

VoIP Monitor — Thu, 17 May 2012 20:41:33 GMT

VoX Communications is now offering its mobile voice Android app to Facebook users. Facebook is running millions of impressions a week to promote VoX's Android app. Ads are being shown primarily to college graduates in ten countries. The countries selected are the United States, Argentina, Brazil, Columbia, Egypt, Mexico, Malaysia, Philippines, South Korea and the United Arab Emirates.

A VoX user can subscribe entirely on the phone and choose a U.S. phone number without leaving the interface, which makes the sign up process more elegant than many competitors. The Mobile VoIP paid plans start at $4.95, which is a low cost of entry for a high quality and reliable VoIP service offering. VoX also offers 500 minutes for $9.95 and unlimited calling to more than 60 countries for $29.95 per month. New subscribers can download the app for a free 60-minute trial and make calls to any country on the unlimited calling list.

The VoX Mobile VoIP App can be viewed or downloaded here.

Voip-Pal.Com Successfully Completes Beta Testing of Newly Acquired VoIP Patented Technologies on Ground Server

VoIP Monitor — Mon, 14 May 2012 20:42:21 GMT

Voip-Pal.Com Inc. is pleased to announce that it has successfully completed beta testing of several of the recently acquired VoIP patented technologies on its ground based server. Integration of these patents onto Voip-Pal's Cloud Server is currently underway. Further announcements will be made as each patented technology is integrated and deployed into Voip-Pal's revenue model.

As previously announced, Voip-Pal.Com acquired several revolutionary and proprietary digital voice technologies as part of the "Digifonica Gibraltar" transaction. The patent portfolio greatly enhances shareholder value and will substantially increase revenues for Voip-Pal.Com once the individual patents are brought on stream. In addition to the intrinsic value of each individual patent, revenues will be derived not only from Voip-Pal's subscribers using our retail site (www.pointsphone.com), but also from licensing the technologies to other VoIP service providers and their millions of subscribers.

The newly acquired patents focus on RBR (Routing, Billing and Rating), Lawful Intercept, Short Code/Emergency Dialing, Mobile Gateway, and Advanced Interoperability Solutions. Voip-Pal.Com will announce details of each patent as they are integrated onto our Cloud Server. Each patent is unique and will contribute individually to Voip Pal's revenue model.

Dennis Chang, President of Voip-Pal.Com states: "We are very pleased with the performance of the patented technologies. They will produce a multi-faceted revenue stream for Voip-Pal. Royalty income from the licensing of the individual technologies can equal hundreds of millions of dollars per year and will help create a broader subscriber base. Instead of growing one subscriber at a time, we have the opportunity to receive royalties from major VoIP service providers who already have millions of clients. This will help catapult Voip-Pal into the upper echelons of the multi-billion dollar VoIP industry based on a revenue stream from existing customers of our licensees." Chang added, "With the VoIP service industry generating revenues of $58 billion in 2011 and mobile VoIP subscribers projected to reach 410 million by 2015, Voip-Pal is well positioned to gain a substantial share of this lucrative market."

DIGITALK Adds US Jurisdictional Routing to Carrier Platform

VoIP Monitor — Wed, 09 May 2012 20:41:17 GMT

DIGITALK has announced the addition of US Jurisdictional Routing to its SBC VoIP Peering platform, enabling US service providers to apply margin and quality-based routing to domestic as well as international long distance carrier routing.

The routing of long distance calls across the North America Numbering Plan is complicated by the division of number ranges across both geographic and administrative boundaries, as well as their ownership by the different operating companies. Number ownership transfers due to number portability also need to be taken into account. Altogether, the complexity of the numbering structure and routing rules, plus the volume of number ranges to be supported, demand an automated solution for effective US Jurisdictional Routing.

DIGITALK's SBC VoIP Peering is designed to accommodate many routing plans across hundreds of carriers, with frequent zone, code and rate updates. DIGITALK now offers the capabilities of rate and number range uploads, routing plan changes, margin control, quality of service monitoring, and service reporting with the introduction of US Jurisdictional Routing into the product.

DIGITALK will be taking part in International Telecoms Week in Chicago between 14th and 16th May. Please email itw2012@digitalk.com to arrange a meeting, or drop in at Booth #909.

PortaSwitch Achieves Certified Interoperability with Colt VoIP Telephony Systems

VoIP Monitor — Wed, 25 Apr 2012 21:42:33 GMT

WorldCall and PortaOne announce that PortaSwitch has been formally certified for interoperability with the VoIP network offering from Colt, Europe's leading information delivery platform. WorldCall, a major PortaSwitch user, supplied essential technical resources to ensure successful completion of the interoperability testing.

With the certification, PortaSwitch users worldwide are now able to make assured SIP interconnection to the proprietary, Intranet-based VoIP network of Colt, one of the world's largest Tier 1 VoIP operators. PortaSwitch is now published as a formally certified PBX solution within Colt.

Long considered one of the industry's most reliable and scalable call management systems, PortaSwitch is an integrated package that includes a class 4/5 SIP softswitch, billing and provisioning, SIP call control, unified messaging, IP Centrex, callback management, conferencing, Interactive Voice Response, conferencing and more. The platform is capable of handling the complete call control and converged VoIP billing functions of a diversified digital services company.

VoxOx In Business Streamlines White Label VoIP Program with New Structure and Pricing Model

VoIP Monitor — Tue, 24 Apr 2012 21:54:01 GMT

VoxOx In Business announces changes to the structure and pricing of the company’s white label VoIP program. The white label program, previously offered with three separate pricing plans, is now being offered as a single, streamlined package with both metered and bundled minute options for SIP trunking and hosted IP PBX business solutions, as well as single line user (“SoHo” and residential landline replacement) deployments. As part of the new program structure, the company has also introduced highly competitive flat rate pricing for origination and termination services and reduced initial startup fees for customers by 50 percent or more.

With respect to new functionality, the white label VoIP program now offers redesigned, fully brandable end-user and administrator portals, which enable easier access to CDR information and more account management and call control functions. The latest portal design provides both administrators and end-users with a more intuitive user experience. OSS/BSS platforms for ordering and billing provisioning have also been enhanced in conjunction with the program update.

The white label VoIP program caters to a wide variety of audiences, ranging from existing service providers on other platforms (ITSPs, MSOs, MSPs), to traditional phone companies (ILECs, CLECs, IXCs) seeking to enter the VoIP market with their own brand, to IT integrators, data VARS, interconnects, and entrepreneurs seeking to add VoIP to their business services. Program members will be able to offer their customers:

SIP Trunking – Solutions for providing VoIP phone service for premise–based phone systems, enabling cost savings through unlimited free on–network calling, low long–distance usage rates, scalability, and other benefits.
Hosted IP–PBX – Managed cloud-based business phone systems with flexible features such as customizable auto attendants, call forwarding to multiple phone numbers and ring groups, teleconferencing, call transfer, call waiting, voicemail–to–email, caller ID services, mobility features and more.
Residential Landline Replacement Services – Single user solutions for affordable home phone service via the Internet instead of traditional phone lines.
Origination and Termination Services – Domestic and international origination and termination at competitive wholesale prices through Tier 1 providers. Also includes inbound and outbound SMS solutions via Telcentris’ web–service API, providing full customization.
Callback Services – Web and SMS callback modules, providing the ability to transform the cost of an international phone call made from an end–user’s cell phone into the cost of the cellular service provider’s inbound call rate.

Per revised program structure, the white label package will now include:

Simple pricing model offering both bundled minute and metered services options
Flat rate origination and termination charges for domestic US traffic
Competitively priced wholesale International services
Fully brandable user portal
Administrator portal
Carrier-grade billing platform
Customized invoice templates
Cost / revenue and transaction detail reporting
Ability to create customers and accounts
Ability to modify offerings, tariffs, subscriptions and plans
Full US DID coverage and International DID coverage in over 60 countries worldwide
And more.

MediaCore Softswitch Overcomes Barriers

VoIP Monitor — Wed, 18 Apr 2012 21:02:19 GMT

One year ago Divox International Inc. was announced as the 100th customer of the MediaCore Softswitch. Over this time Divox has increased the capacity of the softswitch 50 times starting with 300 and upgrading it to 15,000 concurrent calls! At the moment the company leverages geographically distributed servers cluster which allows them to maintain the system. With the help of the carrier-grade Class 4 MediaCore Softswitch Divox International is tracking towards 5 billion minutes in the year 2012.

‘The MediaCore Softswitch is the complex routing and billing solution which makes the business more efficient, increases productivity of NOC and Account departments. There are lots of boundaries in VoIP business and most of them can be cleared with the MediaCore Softswitch’ says John Mathew, Divox CEO.

This case proves that the MediaCore Softswitch leads companies’ growth and helps to overcome business barriers. It is a perfect solution for forward-looking companies who are determined to drive their business development.

The third release of the MediaCore Softswitch is coming soon. It is going to be even more feature-rich and productive. You are welcome to become our software partner, explore and experience the MediaCore advantages and lay the foundation of your successful story today.

snom Introduces New E-Learning Training Program for Channel Partners

VoIP Monitor — Thu, 12 Apr 2012 22:12:54 GMT

snom announces an e-learning program giving value added resellers the knowledge to provide end-to-end support of snom ONE IP PBX solutions. The class is available free to registered snom VARs from North and South America, Australia and New Zealand who are interested in gaining certification for the company's software-based snom ONE IP PBX and hardware-based snom ONE plus IP PBX appliance. The online course is a convenient path to snom ONE certification for the company's IP PBX family of products - and increased profitability.

Busy VARs can gain valuable, hands-on experience with all aspects of the snom ONE IP PBX product family, without the time and expense of traditional courses. "Based on the popularity of our instructor-led snom University VAR certification, we are pleased to offer an online version of the curriculum," said Mike Storella, Chief Operating Officer of snom technology.

The new online snom ONE Certification Training course is self-paced, consists of over 16 modules of training, and is designed to educate snom VARs on the processes and best practices for installing, deploying and supporting snom ONE IP PBX solutions. The e-learning program has nearly 50 fully narrated videos and each class features interactive software simulations, real-world examples that touch upon a particular aspect of the snom ONE IP PBX solution. Participants can complete an online assessment upon course completion to earn snom ONE certification.

Eligibility for the snom ONE IP PBX certification class is open to registered snom VARs in the Americas, Australia and New Zealand who can register at onlinetraining.snom.com. snom plans to offer more online courses about snom products and key aspects of its SIP-based technology in the coming months.

Resellers interested in becoming a snom ONE certified VAR can register here.

VoIP Supply Celebrates Ten Years of Sales Success

VoIP Monitor — Mon, 26 Mar 2012 21:24:31 GMT

VoIP Supply enters its second decade of successful business, reflecting on its most significant accomplishments and its vision for continued industry leadership.

Founded by Benjamin P. Sayers in 2002, Buffalo-based VoIP Supply has grown rapidly and continuously—adding revenue, profitability, and staff—with a sustained compound annual growth rate for the entire decade exceeding 20 percent. VoIP Supply's annual revenue in 2011 exceeded $21.5 million, double its 2005 annual revenue despite an industry-wide downturn in 2008-2009, supported by its staff of 36 full-time employees.

VoIP Supply delivers seven thousand product SKUs from 90 vendors, to more than its 120 thousand customers.

VoIP Supply attributes this sustained growth to its focus on providing value to its customers especially in vertical markets like telephony, video and voice-over-IP. By focusing on its core expertise, it delivers in-depth product understanding to its customers, with expert technical support for provisioning and installation. Unlike other web-based retailers, VoIP Supply has created its own category and has become the leading vertical-etailer, or v-tailer. By hiring right, their team members are experts in the entire range of products it offers. That expertise is one way VoIP Supply has become a value leader in ecommerce. By having a tight focus on vertical market sectors VoIP Supply successfully provides value to customers looking for products in the product and services verticals it now operates in.

"We treat our customers the way we want to be treated when we call in for advice or support. If I've got questions, I want to speak with someone who can answer my questions, our customers do as well," said VoIP Supply founder and CEO Benjamin P. Sayers. "That's what differentiates us from other suppliers. All of our people have real expertise in the products and services that we sell and support. Our customers can always reach someone who can help them."

VoIP Supply is the oldest and largest supplier for voice-over-IP products in North America. They are also the marketplace trendsetters; whenever VoIP Supply rolls out a program for resellers or service providers, other retailers attempt to mimic these programs.

"As we bring forward new technology and initiatives, VoIP Supply is with us every step of the way bringing innovation, passion, and forward thinking. They are an important Cisco partner and player in this industry," said Marty Kertman, Partner Development Manager, Cisco Systems Inc.

"VoIP Supply has been a tremendous partner for Grandstream over the last 10 Years," said David Li, CEO of Grandstream. "Their passion and dedication to the IP technology marketplace allows them to be very in-tune with market, which has given us invaluable insight over the years which has helped us significantly grow our business. Grandstream went into business just before VoIP Supply, and we have seen first-hand that their expertise, customer service, and customer resources provide outstanding value to our channel. We thank them for 10 years of a strong relationship and we look forward to a long future relationship with VoIP Supply."

In a December-2011 survey of more than 500 of its customers, VoIP Supply learned just how completely over-the-top it is appreciated by them:

98% are likely or very likely to recommend VoIP Supply to colleagues or other businesses
97% are likely or very likely to purchase from VoIP Supply again
87% report an exceptional or above average experience with VoIP Supply

"VoIP Supply has been one of TMC's primary providers of VoIP and video surveillance equipment for many years. Their sales staff is very knowledgeable in their product line and has been instrumental in providing TMC guidance on the best equipment to suit our needs. Considering the complexity of VoIP and video equipment and the plethora of products out there, VoIP Supply has never steered us wrong." - Tom Keating, VP & CTO, Technology Marketing Corporation

In celebration of this anniversary, VoIP Supply is offering special incentives to its customers with $10 Express Shipping (3-day) for each online order placed through March 31, 2012.

For seven consecutive years, VoIP Supply has been honored to be named one of Western New York's Top CEO's/Top Private Companies. Improving its ranking every year, VoIP Supply now ranks as the 50th top private company in the region. VoIP Supply is a three-time INC 500/5,000 honoree and in 2007, was ranked number 45 on the Entrepreneur Magazine's Hot 100 fastest growing companies in the U.S. VoIP Supply is also well known in the region as one of the best places to work in WNY as rated by Business First Magazine.

snom Teams with Chinook Communications to Deliver Hosted Unified Communications and Business VoIP Services

VoIP Monitor — Mon, 26 Mar 2012 21:21:55 GMT

snom announces a partnership with Chinook Communications, a Seattle-based hosted IT services provider for small and medium-sized businesses, to deliver a new cloud-based integrated IP telephony and unified communications service called Total Connect. The Chinook solution, the first production release of Microsoft-supported Lync Server 2010 Multitenant Pack for Partner Hosting, will utilize snom UC edition business phones as the preferred endpoints within its cloud hosted Microsoft Lync service.

snom is debuting Chinook's new Total Connect hosted unified communications and telephony solution with snom UC edition desktop phones this week in Orlando, FL at Enterprise Connect 2012 (booth #737) and at the Channel Partners Conference and Expo (booth #541) in Las Vegas, NV.

Chinook's new bundled service, called Total Connect, features advanced collaboration and communication tools and a complete range of Microsoft Lync Server 2010 voice communications capabilities. The hosted solution provides SMBs best-in-class phone, conferencing, IM and email services as an integrated offering. Chinook has selected the snom UC portfolio, featuring desktop phones Qualified for Microsoft Lync. The entry-level snom 300 UC edition, snom 370 UC edition and the advanced snom 821 UC edition are the preferred endpoints for its Total Connect service.

The Chinook Total Connect pay-as-you-go bundle delivers both phone service and collaboration tools from a single source. The bundle includes the complete range of Microsoft Lync Server 2010 voice communications capabilities and more:

Hosted Microsoft Lync-based phone system
Presence
Instant messaging
PSTN integrated audio conferencing
Web-based audio/video conferencing
Application sharing
Microsoft Exchange 2010 for email and unified messaging
Secure document management with Microsoft SharePoint 2010

snom UC edition desktop phones round out the Total Connect offer as the primary interface for voice applications. The entry-level snom 300 UC edition, snom 370 UC edition and the advanced snom 821 UC edition suit any business requirement. The snom 300 UC edition is a good fit for general office workers, while the 370 UC edition, with its large graphical, high-definition display, is ideal for business executives. The advanced snom 821 UC edition features a large, high-resolution color display, an integrated XML browser, wideband audio for enhanced audio quality and the built-in Gigabit Ethernet switch for the latest network installations.

Empirix Unveils VoIP Network Analytics for Contact Centers and Enterprise Unified Communications

VoIP Monitor — Mon, 26 Mar 2012 21:19:35 GMT

Empirix announces the availability of the Empirix xCentrix VoIP and Media Analysis Package, a solution for identifying and predicting key customer, service and operational trends in VoIP networks, contact centers and Unified Communications infrastructures. The package leverages the company’s extensive technical, industry and solution expertise to transform data into key metrics and intelligence that deliver significant value for companies looking to provide a better user experience, communicate more efficiently, find new opportunities to profit and realize the full value of their technology investments.

The VoIP and Media Analysis Package provides enterprises with specialized VoIP call quality, errors and traffic analyses, as well as customer, destination, network element and carrier metrics delivered via the Empirix xCentrix network analytics platform. It intelligently correlates key data points and provides reports that enable users to evaluate performance and trends from many perspectives. For more free-form analysis, Empirix xCentrix includes a web-based interface for drilling into micro events for root cause analysis or layering multiple data points and KPIs to reveal hidden trends. It quickly manipulates large volumes of data and presents it in a way that is insightful for users across all departments and job functions.

Empirix xCentrix VoIP and Media Analysis Package offers unmatched visibility and a deeper understanding of a wide range of issues, including:

Contact center performance, especially as it relates to high value customer interactions
Cost control options, including least cost routing and resource optimization as companies evolve
How infrastructure investments can best enhance user experience and alleviate bottlenecks
Opportunities for proactively correcting issues before they can impact customers and performance
Conditions that degrade voice and media quality
Interoperability problems in complex, multi-vendor environments

The Empirix xCentrix VoIP and Media Analysis Package provides organizations with a complete understanding of evolving trends and the underlying factors that impact experience, quality and performance in VoIP environments. More information is available online at http://www.empirix.com/solutions/products-services/voip-analytics.aspx.

Additionally, screenshots of the Empirix xCentrix VoIP and Media Analysis Package are available at http://www.empirix.com/img/screens/Call-Error-Analyses.html.

Imagination Announces Availability of HelloSoft V.VoIP MediaEngine SDK

VoIP Monitor — Mon, 26 Mar 2012 21:16:40 GMT

Imagination Technologies announces its HelloSoft V.VoIP (Video + VoIP) MediaEngine SDK at the Enterprise Connect 2012 show in Orlando (Stand 305).

Imagination's HelloSoft V.VoIP MediaEngine SDK is a comprehensive suite of highly portable software components for high quality video and voice over IP (V.VoIP) media processing that delivers consistent, superior quality user experiences for devices in both wired and wireless enterprise environments.

The HelloSoft MediaEngine SDK consists of a wide range of all commonly used video and voice codecs, together with advanced Acoustic Echo Cancellation, Quality of Service and telephony components. The HelloSoft V.VoIP MediaEngine SDK also provides well-defined APIs and sample test wrappers for ease of integration with the call management software stacks of IP based voice and video conferencing products.

The HelloSoft MediaEngine SDK includes a highly optimized media engine that not only caters for packet losses, packet bursts and rapid bandwidth variations in a wireless environment but also delivers low power consumption, enabling users to extend significantly the battery life of any mobile device. This is complemented by a range of voice enhancement algorithms - such as howling suppressor, equalizers, noise cancellers and automatic gain and volume controls - which enables the highest possible carrier-grade user experience across any enterprise and/or mobile environment.

The HelloSoft MediaEngine SDK is available for licensing on multiple platforms and operating systems – including iOS, Android, Windows, OSX and Linux. This enables one common and consistent media engine to be deployed on any wireless device (such as PCs, mobile computing devices, tablets, mobile media devices and smartphones) as well as any wired platforms such as IP phones, analog telephone adapters, residential gateways, set-top boxes, and other CPE devices. It has been integrated and tested with a range of third party call management software stacks as well as Imagination's call management software and SIP stacks. The SDK software has been interoperability tested with wide range of IP-PBXs, end-points, infrastructure and servers, and supports all the key enterprise call features, such as call waiting, call forwarding, call hold/transfer/resume, 3-way conferencing and other Class 5 features.

Imagination's HelloSoft Media Engine SDK in combination with call management software and SIP stack is also available as a complete HelloSoft turn-key client.

AltiGen iFusion Now Available Through VoIP Supply

VoIP Monitor — Fri, 02 Mar 2012 22:23:57 GMT

AltiGen is pleased to announce the general availability of the iFusion SmartStation on retailer VoIP Supply's online webstore.

The iFusion SmartStation is a multi-function iPhone docking station that pairs the iPhone with the iFusions's ergonomic handset or business-grade speakerphone via built-in Bluetooth that is functional up to 33 feet away. Additionally, the iFusion also charges the iPhone, offers streaming music playback, an audio jack for external speakers and USB pass through for syncing to a Mac or PC. Compatible with the iPhone 3G, 3GS, 4 and 4S, it also integrates seamlessly with a variety of voice-enabled applications such as Siri, FaceTime, Skype, AltiGen's MaxMobile, Cisco Mobile, and Avaya one-X Mobile.

The iFusion offers numerous benefits to home and business users:

An ergonomic handset and speakerphone to provide a traditional desk phone experience
iPhone dock connector for syncing and charging
Bluetooth A2DP streaming allows users to enjoy their favorite iPhone music over the internal speakerphone
Stereo line out port for connecting to powered external speakers via an optional audio cable
Clean industrial design engineering designed to complement Apple products

Availability
The iFusion SmartStation is available through the VoIP Supply online website at: http://www.voipsupply.com

Media5 Corporation Adds VoIP Supply as North American Partner

VoIP Monitor — Fri, 02 Mar 2012 22:20:12 GMT

Media5 Corporation announces the signing of a reseller agreement with VoIP Supply. Under the agreement, VoIP Supply will resell the complete range of award-winning Mediatrix access devices and secure gateways to the North American market.

"We are pleased to be partnering with VoIP Supply. Their extensive VoIP expertise and high profile will expand our market reach while offering the technical knowledge and experience required to properly promote the Mediatrix line of VoIP communications solutions in North America," explained Philippe Babin, General Manager of Media5 Corporation.

"Media5 has always provided best-in-class, innovative, and feature-rich VoIP solutions to leading Service Providers and enterprises," said Garrett Smith, Chief Marketing Officer at VoIP Supply. "We have put in a lot of effort to further develop our channels throughout North America, and with the addition of the Mediatrix product line, we expect it to result in even higher levels of sales for 2012."

4PSA Announces Complete Integration of VoipNow with Parallels Automation

VoIP Monitor — Thu, 16 Feb 2012 23:52:29 GMT

4PSA announces the successful integration between VoipNow Professional, its award-winning Unified Communications solution, and Parallels Automation, the popular operations and business automation system for service providers. The announcement was made in Orlando during Parallels Summit 2012, an event that attracts a global audience of over 1,200 leading participants from across the cloud and hosting industry.

VoipNow Professional offers an extended set of features at the lowest total cost of ownership in the industry. Its scalable architecture with enriched hosted PBX functions, video, instant messaging, conferencing, fax, presence management, web integration, and groupware, is now available to Parallels partners. "By integrating VoipNow and Parallels Automation, service providers are able to easily deliver fully-featured cloud Unified Communications services to businesses of all sizes," said Elena Carstoiu, 4PSA's VP of Sales & Marketing.

Speedflow Communications is Looking for Channel Representatives Worldwide

VoIP Monitor — Mon, 13 Feb 2012 21:37:49 GMT

Speedflow has begun a significant growth plan. The company is looking for Channel Sales Representatives in Asian, African and Latin American regions to distribute its high-quality VoIP softswitches.

The Company VoIP Softswitch portfolio includes:

MediaCore Class 4 Softswitch, which is designed for intercarrier/wholesale voice traffic. It is a powerful, high performance and scalable platform suited for VoIP businesses of all sizes.
CallMax Class 5 Softswitch, which is a platform for companies that provide clients/end users with retail voice services. The Class 5 Softswitch enables to run services such as IP PBX, calling card, call shop, callback. The Callmax is well-fitted for small, medium and growing start up VoIP companies. Its new release (CallMax 2.12.) has just been launched.
The high quality of our Software Solutions is experienced by more than 150 customers worldwide.

The main responsibility of channel representatives is to attract new customers. A Channel Representative has to meet the following Skills and requirements:

Experienced in Telecom industry
Background in retail, sales and customer service
Passion for VoIP technologies
A natural ability to engage people

Voxbone Helps 8x8 Implement Global Reach Initiative

VoIP Monitor — Tue, 31 Jan 2012 21:40:11 GMT

Voxbone announces it is providing geographical and toll-free numbers to help cloud communications provider 8x8 expand its international calling capabilities to serve larger business customers on a global scale.

The new relationship with Voxbone enables 8x8 to provide geographical and toll-free numbers for business customers with offices outside of the United States. Additionally, Voxbone services are making it easy for 8x8 to swiftly and fully integrate its recently acquired hosted contact center capabilities with its established telecommunications services.

8x8 is using VoxDID, which provides geographical numbers to extend the international reach of its network quickly at minimal costs, as well as Vox800, which provides local toll-free phone numbers for various countries for direct inward dialing.

Voxbone Sees Continued VoIP Growth After Strong 2011

VoIP Monitor — Tue, 24 Jan 2012 22:27:37 GMT

Voxbone announces that despite economic uncertainties in some parts of the world last year, its pattern of steady year-after-year growth in VoIP communications continued as demand from existing customers increased, coupled with new business wins from some of the fastest-rising operators in telecommunications.

The company is calling 2011 a breakthrough year because it enjoyed lift for the first time from customers such as Telefónica and iBasis, while most growth came from direct sales to its customers among providers of next-generation VoIP communications services. Overall, Voxbone said, revenue grew 19 percent, while minutes of use on its global network increased by 33 percent to 2.8 billion.

The company’s trajectory of growth over the past several years reflects the evolution toward Internet-based communications services in business and consumer applications, and away from older and longer-established legacy switched networks. For example, as a result of large corporations adopting cloud communications during 2011, Voxbone saw a significant upswing in business with global B2B network service providers.

Other indicators of growth for Voxbone in 2011, including:

Gaining Deloitte “Technology Fast 50 Benelux” recognition as the fastest-growing technology company in Belgium;
Expanding its global presence by having its United States subsidiary become incorporated, appointing regional business development executives in North America and Southeast Asia, opening an office in Mumbai, and extending services to Vietnam;
Deploying its own network infrastructure in Germany, Luxemburg and Spain;
Being selected by the United Nations to implement the UN’s own unique country code for disaster relief: +888;
Moving to vibrantly colored new headquarters in central Brussels that nearly tripled the amount of occupied office space;
Growing to 67 employees worldwide and truly embodying a multicultural global company by employing people representing 23 nationalities.

This year, Voxbone plans to launch a series of new product lines, enhance its existing services, and expand its network footprint from its current 51 countries to an additional five to seven countries in Asia and South America.

The company is particularly targeting larger wholesale operators.

VoIP Supply Announces Results of Customer Experience Survey

VoIP Monitor — Tue, 24 Jan 2012 22:11:42 GMT

VoIP Supply announces the results of a customer satisfaction survey conducted in Dec., 2011. In a survey of more than 500 of its customers, VoIP Supply learned just how completely over-the-top it is appreciated by them:

98 percent are likely or very likely to recommend VoIP Supply to colleagues or other businesses.
97 percent are likely or very likely to purchase from VoIP Supply again.
87 percent report an exceptional or above average experience with VoIP Supply.
Half of the customers consider VoIP Supply literally the best in the industry.

According to survey respondents, that astonishing customer loyalty to VoIP Supply is due to a variety of reasons, foremost among them: 81 percent cite product availability, 76 percent say its price, and more than half for its customer service and expertise.

"Our number one goal at VoIP Supply is to provide outstanding service to all of our customers throughout their experience," said Benjamin P. Sayers, President and CEO of VoIP Supply. "I am really pleased at the strong degree of satisfaction our customers have for all we do. We will continue to strive to always exceed their expectations."

XConnect Announces Partnership with Germany's DE-CIX

VoIP Monitor — Tue, 17 Jan 2012 22:11:49 GMT

XConnect has entered an exclusive partnership agreement with DE-CIX to establish the first Next Generation Network/VoIP federation in Germany, enabling service providers to directly exchange IP voice and multimedia traffic.

The partnership will create a secure and scalable federation hub and central carrier ENUM-based routing and number-management platform that will enable hundreds of fixed, mobile, ASP and Web 2.0 operators to interconnect securely end to end on an all-IP basis.

Interconnection via the hub will benefit operators significantly. It will reduce the technical complexity and commercial and operational costs of NGN interconnection, allowing for migration from bilateral, legacy-network TDM interconnects to IP. In addition, operators will be able to securely and multilaterally interconnect to multiple networks via a single IP connection to the hub, supporting the interworking and interoperability of IP voice and multimedia services, such as HD voice, video and Unified Communications.

The ENUM registry will, for the first time, offer a central number-management and number-portability platform for German operators, facilitating ENUM-based number discovery and routing that will enable calls to be delivered accurately and directly across networks.

DE-CIX, a wholly owned subsidiary of the largest European Internet industry association, eco, already provides direct and settlement-free Internet interconnection infrastructure services to more than 400 operators.

The partnership agreement announced today combines DE-CIX’s experience in managing high-volume Internet exchange services and market reach with XConnect’s expertise and global leadership in carrier-neutral NGN interconnection services and technology. XConnect currently operates other national federations in Europe, Asia and Africa, and the company is in talks about establishing additional federations.