will demonstrate its quality management solution INSPIRATIONpro and VoIP recording solution EVOip, at the MEFTEC financial technology conference, April 25-26, 2012, at the International Convention and Exhibition Center in downtown Dubai. ASC will exhibit at booth E2.
In its eighth year, MEFTEC is considered the world's premier financial technology conference for emerging markets, with last year's event hosting 300 delegates from 27 countries. ASC will show financial service providers how to use INSPIRATIONpro and EVOip to analyze the level of service, optimize workflows and protect themselves from liability.
Marco Mueller, Executive Vice President of ASC, said, "Financial institutions represent one of our key partner areas, and our communications recording and quality management systems are designed to help them meet compliance requirements, provide fail-safe verification of transactions and ensure protection from liability. Our portfolio works for nearly any infrastructure and has been certified for interoperability by major telecommunications providers."
Mr. Mueller went on to describe the solutions in more detail. INSPIRATIONpro helps call center managers learn about their agents' service level through analysis and evaluation of recorded call data and screen activities. It facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of calls.
EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It offers the strictest adherence to security requirements, meeting the payment card industry's PCI DSS standards.