will demonstrate its new quality management software, INSPIRATIONpro version 10.0 and it’s VoIP recording solution, EVOip at the CSA & DBSG Annual Conference, at the Hilton Metropole, Birmingham on 8th-9th September, at Stand 18.
The Credit Services Association is the National Association in the UK for companies active in the area of unpaid credit accounts, debt recovery agencies, tracing and allied professional services. The DBSG works for the benefit of those involved in buying or selling debts (or intermediaries in the sale process).
The CSA & DBSG Annual Conference is an important conference for everyone involved in the Credit Collection and Debt Sale and Purchase industry. Over 230 delegates are expected at the Conference, which includes seminars, networking and exhibitors supporting the collections industry.
At the CSA & DBSG Conference, ASC will show how its solution portfolio supports “Business Process Optimization”, a new approach encompassing communications recording, quality management, speech analytics, e-learning and workforce management, enriched with vital information from CRM and ERP systems.
Mike Murley, Sales Director, ASC telecom UK, said “The CSA & DBSG event is an ideal backdrop for ASC to promote its recording and quality management solutions within this key financial segment. ASC will be able to engage with other solution providers and assist end users on the correct management and deployment of our VoIP recording, achieving PCI DSS compliant recording and enhancing Business Process Optimization programmes”.
ASC’s new version of its award-winning VoIP recording software, EVOip 10.0, offers the strictest adherence to security requirements, which help to achieve the payment card industry’s data security standards (PCI DSS). Other new features include one-click backup and dynamic enterprise licensing. New and enhanced integrations with Aastra MX ONE and Avaya ACM complement the existing range of integrations with major IP phone switches including Alcatel, Cisco, Genesys, Mitel, Nortel and Siemens.
EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software can record hundreds of channels simultaneously, including encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on demand, start/stop, keep/delete and search-and-replay for recorded calls.
INSPIRATIONpro helps managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. ASC’s latest release 10.0 facilitates new capabilities for supervisor interaction. The E-Learning module spots the weak points in individual agent training and delivers customized instruction directly to each desktop, thus creating a loop of continuous learning. INSPIRATIONpro also includes audio analytics which allows automatic categorization of calls or the ability to search for keywords and phrase, particularly useful for high-volume call centers with an otherwise unmanageable number of conversations.